Field Support Engineer

Intellect; Munster; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Company van

Competitive salary

Job summary

Intellect in Cork is seeking a hands-on Technical Services Engineer (Field) to perform hardware diagnostics, repairs, imaging and print support. You will work onsite at customer sites and in the workshop, coordinating parts and deployments for the Imaging and Print team across the Munster area.

The role demands hardware fault-finding, break/fix repairs, strong English communication, and a proactive approach to service delivery. A full driving licence and willingness to travel are required.

Qualifications

• Minimum 1 year hardware/break-fix experience, preferably laptop/PC repairs.
• Minimum 1 year in a customer-facing technical support role.
• Strong troubleshooting skills and attention to detail.
• Excellent written and verbal English communication.
• Experience with HP Print & Personal Computing certifications or willingness to achieve.

Responsibilities

• Diagnose, troubleshoot and perform break/fix repairs on IT hardware including laptops, PCs and printers.
• Manage workshop stock and tools with accountability.
• Prepare parts and equipment for field service operations and deployments.
• Deploy standard images/builds to laptops/desktops.
• Provide technical support to field engineers and liaise with service delivery teams.
• Maintain accurate documentation and call management system updates in real time.

Skills

Hardware / Break-Fix

Customer-facing support

Troubleshooting

English communication

Managed Print software

Education

Computer-related degree or equivalent

Tools

HP Print & Personal Computing certifications

Managed Print / Print Fleet software

Driver's licence (EU/Irish)

Job description

Technical Support Engineer (Field) – Full Time

Location: Cork ( Onsite – office & customer sites)

Division: Technical Services

About the Role

Are you a hands-on technical problem solver with strong hardware and break/fix experience? Do you enjoy diagnosing faults, repairing devices, and supporting service delivery teams in a fast-paced technical environment?

A well-established ICT services provider is seeking a Technical Services Engineer to join its Imaging and Print Technical Services team in Cork and the Munster Area. This is a practical, field role centred on hardware diagnostics, repair, and imaging/print support, with occasional onsite customer visits.

Role Overview

The purpose of this role is to provide technical support services to support and supplement the work of the services delivery technical teams and their coordinators. Working closely with the Imaging and Print Management team in providing services to support their respective areas.

Responsibilities

• Perform diagnostics, troubleshooting, and break/fix repairs on IT hardware including laptops, PCs, printers, and servers
• Maintain accurate control of workshop stock, tools, and equipment, ensuring full accountability
• Prepare, configure, and coordinate parts and equipment for field service operations
• Deploy standard images and builds to laptops and desktops
• Carry out warranty repairs on vendor hardware in line with agreed procedures
• Stage, configure, and prepare equipment for project deployments prior to installation
• Support overflow break/fix workload to ensure service levels are maintained
• Act as the first point of contact for all workshop service requests and incoming calls
• Provide technical support and assistance to field engineers as required
• Ensure all documentation and system updates are completed accurately and in real time
• Maintain full and accurate updates on the call management system, including status, progress, and resolution details
• Ensure customers receive timely, clear, and professional communication throughout the service process
• Deliver a consistently high standard of customer service in all interactions
• Represent the organisation professionally in line with brand and service standards
• Work collaboratively with colleagues to achieve shared team objectives and service targets
• Complete routine maintenance tasks including proactive health checks and firmware updates
• Deliver assigned project tasks within agreed scope, timelines, and quality standards
• Work effectively across teams and departments to support operational requirements
• Demonstrate commercial awareness in all activities, ensuring business impact is considered in decision-making
• Ensure compliance with data protection and confidentiality requirements when handling sensitive information
• Adhere strictly to all information security policies and procedures
• Follow all health and safety guidelines to ensure a safe working environment
• Undertake additional duties as reasonably required to support operational needs

Knowledge & Experience

Required

• Full Category B (Manual) EU/Irish driver’s licence
• Minimum 1 year Hardware / Break-Fix experience ( Previous experience in Laptop/PC repairs)
• Minimum 1 year in a customer-facing technical support role
• Strong troubleshooting skills and attention to detail
• Excellent written and verbal English communication skills
• HP Print & Personal Computing certifications (or willingness to achieve)
• Experience with Managed Print / Print Fleet software
• Third-level qualification in a computer‑related discipline or equivalent experience

What’s in It for You

• Company van
• Competitive salary and company pension scheme
• Life assurance and comprehensive wellness programme
• Sponsored training and ongoing professional development
• Regular team‑building events and company initiatives
• Flexible lifestyle days and 3 paid volunteer days per year