Technical Manager

ONE VISA PTE. LTD.; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

SeaCube is seeking a Manager of Technical Services and M&R to oversee all M&R processes, depot vendor management, and QC administration across the Asia Pacific region.

The role requires strong technical knowledge in shipping equipment, experience in depot audits, and fluency in English and Chinese. You will drive cost control, dispute resolution, and training for internal staff and depots, with frequent travel.

Qualifications

• Bachelor degree holder.
• Technical knowledge in shipping equipment preferred.
• Experience in shipping and container leasing context.
• Knowledge of reefer container refrigeration systems.
• Familiar with IICL and Cargo Worthy inspection standards.
• IICL certified inspector is an advantage.
• Experience in depot audits and depot training.
• Frequent travel required.
• Fluent in English and Chinese, with strong written skills.
• Excellent presentation and communication abilities.

Responsibilities

• Manage repair vendors/depots within the region.
• Assess and set repair cost tariffs to verify off-hire estimates.
• Monitor depot off-hire repair costs and quality.
• Handle customer off-hire disputes.
• Coordinate customer approvals for off-hire damages.
• Manage owner repair approvals.
• Address M&R issues and dispute resolution.
• Conduct physical depot repairs audits and depot facilities.
• Administer depot quality control program.
• Monitor M&R reports via EDI and internal systems.
• Provide M&R and technical training to staff and depots.
• Understand off-hire survey process and oversee surveyors.

Skills

Bilingual English/Chinese

Presentation & communication skills

Technical knowledge

Travel willingness

Education

Bachelor's degree

Job description

General

The Manager of Technical Services and M&R, has full responsibility over all M&R processes,

depot vendor management and the administration of SeaCube’s depot quality control processes

of the Asia Pacific Region.

Main Responsibilities

• Manage repair vendors/depots within the region
• Assess and establish a tariff of repair costs for the verification of off-hire estimate accuracy.
• Monitor and control overall depot off hire repair costs and repair quality.
• Handle and solve customer off hire dispute
• Manage the customer interactions required to obtain approval of off hire damages as efficiently as possible, including the handling of customer disputes.
• Handle all owner repair approval
• Handle all technical and M&R related issues as they arise, including dispute resolution.
• Perform physical depot audits of repairs, repair estimates and depot facilities.
• Administer all parts of the depot quality control program.
• Monitor activity and M&R reports using Electronic Data Interchange (EDI), manual reports, and internal systems
• Provide M&R and technical training to internal staff and SeaCube appointed depots.
• Understand the off-hire survey process, and manage surveyors hired to represent SeaCube’s interests as needed.
• Maintain good working relations with customer representatives, even in cases of dispute and dispute resolution.
• Understand the EDI process, to include identifying and correcting transmission errors, and working with depots to establish and improve their transmission capabilities.
• Perform other Ops and M&R related tasks/duties as required.

Qualifications & Skills

• Bachelor degree holder
• Sound technical knowledge educational background is preferred.
• Solid working experience in shipping industries and full understanding of the equipment flow of the shipping & container leasing industry
• Sound knowledge of refrigerated system of reefer containers.
• Good knowledge of IICL and Cargo Worthy inspection & repair standard & relevant coding.
• IICL certified inspector is an advantage.
• Experienced in performing physical depot audits & conducting depot training.
• Frequent travel is required.
• Fluent in speaking & effective writing in English and Chinese
• Excellent presentation & communication skills.