Customer Service Executive(near Gul Circle MRT)

OAKTREE CONSULTING; Dublin; On-site; EUR 32,000 - 48,000; Full time

Job summary

OAKTREE CONSULTING in Dublin seeks a Logistics Coordinator to manage import/export shipping documentation, liaise with forwarders and clients, and ensure timely delivery.

You will handle invoicing, quotations, and order documentation, apply INCOTERMS knowledge, and support sales with accurate reports and data entry.

Qualifications

• Diploma or higher in logistics/supply chain.
• 1–3 years of relevant shipping experience.
• Proficient in handling shipping documents and familiar with INCOTERMS.

Responsibilities

• Handle import/export shipping documentation (Land/Air/Sea Freight).
• Liaise with forwarding agents, clients and warehouse.
• Prepare and send invoices and quotations, review orders and related information.
• Provide administrative support and data entry for sales operations.

Skills

Customer service

Attention to detail

Communication skills

Shipping knowledge

Education

Diploma in Logistics

Tools

MS Excel

MS Word

Microsoft Dynamics Navision 365

INCOTERMS

Job description

Job Scope

• Handle and prepare import and export shipping documentation (Land/Air/Sea Freight)
• Liaise with forwarding agents, clients, and the warehouse department.
• To make sure clients' goods are sent on time and send billing of the invoices.
• Responsible for clients' inquiries such as tracking and tracing shipments.
• In charge of administration matters relating to the Air and Sea operation set-up.
• The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.
• The job will require providing the quotation, sales follow, sales forecast, and sales presentation.
• Generate and review sales quotations, order processing, and invoicing.
• Review customer sales orders, proposals, purchase orders, and related information.
• Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.
• Generate price list for sales team, based on information from principals. Monitor &update sales team with relevant information from principals.
• Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.
• Provide admin support where necessary.e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

• Min. Diploma and above in logistics/ Supply Chain or equivalent
• At least 1-3 years of relevant shipping experience
• Knowledge of MS Excel, Words, Microsoft Dynamic Navision 365 and control of documents.
• Proficient in handling shipping documents and familiar with INCOTERMS
• Have customer service skills.
• Have knowledge of HS code and Strategic Goods Control preferred.