Service Manager

WR HVAC | MEP; Dublin; On-site; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

International travel opportunities

Career progression opportunities

Job summary

WR HVAC | MEP is seeking a senior service leader to oversee installation, commissioning, and maintenance of commercial refrigeration systems in Ireland and internationally. You will manage budgets, schedules, and service operations while remaining hands-on in the field.

The role requires strong leadership, problem-solving, and the ability to drive structured service processes with KPI-based performance. International travel and ongoing professional development are part of the package.

Qualifications

• Experience servicing and troubleshooting commercial or industrial refrigeration systems.
• Strong organisational and leadership abilities.
• Willingness to remain hands-on while managing strategic responsibilities.

Responsibilities

• Lead complex installations, commissioning, fault diagnosis, and preventative maintenance across commercial refrigeration systems.
• Manage service budgets, resource planning, engineer scheduling, and operational performance across the service team.
• Introduce structured processes, KPIs, and service workflows to improve efficiency and consistency.
• Manage third-party service partners and distributors, ensuring service standards are met.
• Act as the senior technical escalation point for customers and internal teams, including root-cause investigations and remote support.

Skills

Refrigeration service

Troubleshooting

Budget management

Job description

A specialist manufacturer and provider of advanced commercial refrigeration solutions, supporting customers across Ireland and international markets. The business designs, supplies, installs, and maintains technically complex refrigeration equipment, with a strong focus on equipment reliability, service quality, and continuous product improvement. This is a senior, hands-on position combining field engineering leadership with responsibility for developing the structure, planning, and commercial performance of the service function.

Key Responsibilities:

Lead complex installations, commissioning, fault diagnosis, and preventative maintenance across commercial refrigeration systems

Manage service budgets, resource planning, engineer scheduling, and operational performance across the service team

Introduce structured processes, KPIs, and service workflows to improve efficiency and consistency

Manage third-party service partners and distributors, ensuring agreed service standards are maintained

Act as the senior technical escalation point for customers and internal teams, including root‑cause investigations and remote support

Develop technical training, service manuals, and standard operating procedures while feeding field data back into Engineering and Manufacturing teams

Package:

• Company vehicle
• International travel opportunities
• Career progression opportunities

What You’ll Need:

Previous experience servicing and troubleshooting commercial or industrial refrigeration systems

F‑Gas certification

Experience managing engineering resources, service schedules, budgets, or operational processes

Strong commercial awareness with the ability to manage service costs and operational budgets

Excellent organisational, leadership, and problem‑solving skills

Full clean driving licence

Willingness to remain hands‑on in the field while also managing the strategic and administrative responsibilities of the service function