Tech Services Lead – ICT & Security

ALONE; Dublin; Hybrid; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Annual Salary Reviews

Pension Scheme

Comprehensive Training & Development

Employee Assistance Programme

Sick Pay Scheme

Job summary

ALONE is seeking a Technical Services Lead based in Dublin to enhance ICT service delivery and manage key technology projects. The successful candidate will oversee systems like Salesforce and Microsoft 365 and ensure compliance with security practices.

Key responsibilities include handling incident management and business application projects to support older people in Ireland. Ideal candidates will possess a computing degree and relevant experience in small to medium businesses.

Qualifications

• 2 to 3 years experience in a small to medium-sized business.
• Ability to articulate complex problems.
• Experience in managing technical service improvements.

Responsibilities

• Oversee the administration and support of ICT services.
• Manage ticketing queues for ICT infrastructure.
• Support business functions in gathering requirements for ICT projects.

Skills

Problem analysis

Technical problem resolution

Stakeholder management

Organizational skills

Knowledge of emerging technologies

Education

Degree in computer science or IT

Job description

ALONE is seeking a Technical Services Lead based in Dublin to enhance ICT service delivery and manage key technology projects. The successful candidate will oversee systems like Salesforce and Microsoft 365 and ensure compliance with security practices.

Key responsibilities include handling incident management and business application projects to support older people in Ireland. Ideal candidates will possess a computing degree and relevant experience in small to medium businesses.