Field Services Lead: IT Reliability & Ops (Cork)

LTM; Ringaskiddy; On-site; EUR 60,000 - 80,000; Full time

Job summary

LTM is seeking a Field Services Lead located in Cork, Ireland, to manage critical incident support and ensure reliable IT operations. The role is permanent and requires strong collaboration skills with stakeholders across departments.

The successful candidate will have in-depth knowledge of MLL operations, IT systems, and incident management processes. The position emphasizes problem-solving abilities and effective communication to enhance service delivery.

Qualifications

• In-depth knowledge of MLL site operations.
• Understanding of IT systems specific to the MLL industry.
• Ability to analyze and troubleshoot technical issues.
• Strong understanding of incident and problem management processes.
• Proficiency in change management and disaster recovery efforts.

Responsibilities

• Support critical incident and problem management.
• Monitor and track incident queues for timely resolution.
• Serve as primary contact for non-site TS teams.
• Assist in change management activities.
• Coordinate patch management activities.

Skills

Problem-solving

Communication

Analytical thinking

Technical troubleshooting

Incident management

Job description

LTM is seeking a Field Services Lead located in Cork, Ireland, to manage critical incident support and ensure reliable IT operations. The role is permanent and requires strong collaboration skills with stakeholders across departments.

The successful candidate will have in-depth knowledge of MLL operations, IT systems, and incident management processes. The position emphasizes problem-solving abilities and effective communication to enhance service delivery.