TAM Ireland Panel Service Executive FTC

Fifty5Blue; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Fifty5Blue is hiring a Panel Service Executive in Dublin, Ireland. The role supports our TAM Ireland panel, delivering excellent customer service and maintaining strong client relations through a hybrid work pattern with a minimum of 2 days in the office.

You will coordinate with Field Technicians and other teams to onboard members, handle inquiries, log interactions, and monitor data quality while meeting SLAs and deadlines across a 12-month contract.

Qualifications

• Excellent communication and relationship-building with internal partners and panel members.
• Polite and professional telephone manner with a problem-solving mindset.
• Able to multitask and work to deadlines.
• Strong administrative skills and attention to detail.

Responsibilities

• Contact potential panel members to inform and onboard them to the panel.
• Respond to incoming calls from panel members and log outcomes in the database.
• Make outgoing calls to follow up on compliance issues or metering faults.
• Collaborate with Technicians in panel member homes for tests and quality checks.
• Collect information from Technicians about equipment and update the central database.
• Collaborate with CI agents to identify and implement service improvements.
• Conduct validation checks on data held for homes to ensure data processing accuracy.
• Work with the wider Fifty5Blue team to meet SLAs and project deadlines.

Skills

Communication

Customer service

Teamwork

Problem solving

Accuracy

Interpersonal skills

Multitask

Job description

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Job Details

Job Title: Panel Service Executive

Location: Dublin, Ireland

Employment Type: 12 month FTC

Department: Operations

Reports To: Panel Service & Field Technician Manager, Ireland

• This is a 12 Month FTC position, based in our Ireland office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in Ireland, without requiring VISA sponsorship now or in the future.

Overview

Fifty5Blue has been awarded the contract to deliver the Television Audience Measurement service in the Republic of Ireland from January 2028. As part of this, we will build a new panel to measure television consumption across the Republic of Ireland, using our state-of-the-art metering technology and backend systems to deliver high-quality, accurate data to the industry every day.

Our Customer Service Support are the key relationship holders between Fifty5Blue and our TAM Ireland panel members, delivering an excellent level of service and important support to our panel. In the role of Customer Service Support, you would work closely with our regional Field Technicians Techs and all other teams to ensure a perfect client-centric service to our Panel.

Key Responsibilities

• Contacting potential panel members to inform and onboard them to the panel
• Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
• Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
• Collaborating closely with Technicians whilst in panel member homes to perform interactive tests and quality checks
• Collecting information from Technicians about the equipment in the panel members homes and updating a central database
• Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service
• Conducting validation checks to identify any issues with data held against a home that could impact data processing
• Working with the wider Fifty5Blue team to ensure SLA’s (Service Level Agreements) and project deadlines are met

Required Skills & Experience

• Communication - strong relationship building and communication skills with internal partners and panel members
• Customer service - Polite and professional telephone manner with a positive work ethic towards problem solving
• Teamwork - proactive and strong self-motivated teammate who is happy to lend a hand when needed
• Problem solving - ability to work in a fast-paced environment with proven experience of working to deadlines
• Performs tasks efficiently with a high level of accuracy
• Good interpersonal and administrative skills with a focus on work being accurately prioritised and completed in a timely manner
• Ability to multitask with a flexible attitude to work

Country

Ireland

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.