TAM Ireland Field Technician FTC

Fifty5Blue; Dublin; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Company car

Fuel card

Job summary

Fifty5Blue is expanding its Ireland operations to deliver Television Audience Measurement services across the country. The role involves visiting panel homes, installing metering equipment, and ensuring high-quality data collection daily.

Based in Ireland, you will travel regionally, work from home when appropriate, and support a flexible field team. A company car is provided along with a fuel card; driving licence with few points is required. Weekend work may be required.

Qualifications

• Excellent relationship building with internal partners and panellists.
• Innovative mindset with a continuous improvement attitude.
• Polite, professional customer service and problem solving skills.
• Team player who can help others when needed.
• Able to work autonomously in a remote field role.
• Understanding of TV and peripheral tech is a plus.
• Experience working in domestic environments is beneficial.
• Must have a full driving licence with minimal points.
• CRB check documentation may be required.
• Occasional weekend work may be required.

Responsibilities

• Install and maintain metering equipment and software in panel homes.
• Provide outstanding customer service and represent Fifty5Blue positively.
• Educate panel members on proper use and care of equipment.
• Coordinate with Ops to meet SLAs and deadlines.
• Troubleshoot issues as they arise and log findings.
• Liaise with Panel Service to ensure efficient panellist service.
• Log and report panel home activity accurately.
• Assist in stock management of metering equipment.

Skills

Communication

Innovation

Customer service

Collaboration

Autonomous work

TV technology

Domestic environments

Driving licence

CRB check

Weekend work

Tools

Metering equipment

Job description

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Job Details

• This is a 12 Month FTC Contract position, based in the field; our field techs travel to visit panellists in their homes, as well as carrying out some remote activities, working from home. We welcome all applications from those with the legal right to live and work permanently in Ireland, without requiring VISA sponsorship now or in the future.
• A company car and fuel card will be provided to you for this role*

Overview

Fifty5Blue has been awarded the contract to deliver the Television Audience Measurement service in the Republic of Ireland from January 2028. As part of this, we will build a new panel to measure television consumption across the Republic of Ireland, using our state-of-the-art metering technology and backend systems to deliver high-quality, accurate data to the industry every day.

Key Responsibilities

• Installing and maintaining metering equipment and software in panel homes
• Providing outstanding customer service with integrity; and being part of a team that delivers a standout experience for our panel members
• Educating and encouraging panel members in the accurate use and care of the metering equipment
• Working with our wider operational teams to ensure SLAs and project deadlines are met on time
• Investigating and trouble-shooting any issues
• Liaising with the Panel Service team to ensure efficient service to panellists
• Accurately logging and reporting panel home activity
• Working in collaboration with the rest of the Ops team to maintain accurate stock levels of metering equipment as required

Required Skills & Experience

• Communication - Excellent relationship building and communication skills with internal partners and panel members
• Innovative with a continuous improvement attitude
• Customer service and problem solving - polite and professional manner with a positive attitude towards problem solving
• Collaboration – a Teammate who is happy to lend a hand when needed
• Proactive, self-motivator and the ability to work autonomously in a remote role
• Understanding of TV and peripheral technology desirable but not crucial
• Demonstrable experience of working in domestic environments
• Prepared to drive regionally within the Republic of Ireland
• A full driving licence with no more than 6 points (a company vehicle is provided)
• C.R.B check documentation
• May be required to work some weekends

Country

Ireland

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.