Panel Service & Field Tech Manager, Ireland

Fifty5Blue; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Fifty5Blue in Dublin, Ireland, is seeking a Panel Service & Field Technician Manager for a permanent, hybrid role based in our Ireland office with a minimum of 2 days in the office. You will lead the Technician team and the panellist interface, driving high-quality TAM Ireland service delivery.

You will mentor staff, recruit and train new starters, and ensure GDPR and data policies are followed while developing effective processes to meet future service demands.

Qualifications

• Collaboration with colleagues in different functions and management streams.
• Excellent interpersonal skills to work with others with sensitivity and fairness.
• Delegation to assign tasks and guide execution.
• People management to motivate the project team toward targets.
• Problem solving using sound judgement and policy guidance.

Responsibilities

• Lead an exceptional team in a fair and open manner.
• Ensure alignment with I&D and clear responsibilities for routine activities.
• Monitor performance and drive service delivery within SLAs.
• Mentor and develop the Panel Service and Field Technician teams.

Skills

Collaboration

Excellent interpersonal skills

Delegation

People Management

Problem Solving

Job description

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Job Details

Fifty5Blue is a global leader in media measurement and analytics, operating in more than 80 countries.

We bring clarity to complexity. Our independent, hybrid cross-media audience measurement combines trusted audience panels with large-scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively.

With deep expertise across global media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market.

Panel Service & Field Technician Manager

Dublin, Ireland

Permanent

Department: Operations

Reports To: Head of Operations, Ireland

• This is a full-time permanent position, based in our Ireland office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in Ireland, without requiring VISA sponsorship now or in the future.

Overview

Fifty5Blue has been awarded the contract to deliver the Television Audience Measurement service in the Republic of Ireland from January 2028. As part of this, we will build a new panel to measure television consumption across the Republic of Ireland, using our state-of-the-art metering technology and backend systems to deliver high-quality, accurate data to the industry every day.

The Panel Service & Field Technician Manager is a pivotal role in the delivery and development of the TAM Ireland service, as they will lead the Technician team as well as the team that is the key contact point for both panellists and Technicians. As such, they will work with, mentor and develop a successful team to meet the future demands of the TAM Ireland service. They will have the autonomy to harness the expertise in the Panel Service and Field Technician teams to improve performance against service levels and at the same time provide opportunities for colleagues to grow and thrive.

Key Responsibilities

Leadership & Team Management

• Lead an exceptional team in a fair and open manner
• Be responsible for alignment with I&D goals
• Ensure that the responsibilities for all routine activities are clear and expectations communicated
• Participate in meetings with other contractors and other team members
• Support team members to achieve personal and team objectives

Planning, Performance & Service Delivery

• Work within the framework of meeting or exceeding the service’s Service Level Agreements
• Monitor individual and team productivity and recommend ways to improve effectiveness
• Respond to requests from key stakeholders for metrics in relation to the operation
• Collaborate with the QC team to ensure that the panel is being maintained effectively

Continuous Improvement & Process Management

• Supervise the efficiency of the individuals and the team as a whole and recommend changes that will improve effectiveness
• Ensure that all key/critical processes are fully documented and maintained in line with ISO 9001
• Explore opportunities to innovate and develop new processes to improve the effectiveness of the team
• Work with Continuous Improvement Agents and other colleagues to ensure that the CI mindset remains central to service delivery
• Take appropriate measures to ensure any changes in requirements are clearly communicated and monitored for adherence

People Development & Recruitment

• Supervise and support the Panel Service and Field Technician teams to ensure that they achieve personal and team objectives
• Provide regular feedback to the team on the status and quality of their work
• Take an active role in the recruitment of new starters
• Provide training for new starters and handle them through their probation period
• Ensure that all team members are aware of GDPR and other data policies and conduct refresher sessions as needed

Required Skills & Experience

• Collaboration - Collaborates with colleagues in different functions and/or management streams to ensure there is consistency in approach and that any issues are dealt with promptly and efficiently
• Excellent interpersonal skills - Can work harmoniously with others, reacting where appropriate, and treating people with sensitivity and fairness in line with I&D standard process.
• Delegation - Demonstrates the ability to select and to assign appropriate tasks to others and advise them in the execution as needed.
• People Management - Able to empower and direct others to achieve a desired outcome. Must be able to motivate the project team as a whole to hit the targets and objectives of the project.
• Problem Solving - Ability to tackle problems using sound judgement, Kantar policy and procedure. Seeks out assistance when needed

Our offer

Our specialist expertise, pioneering technology and commitment to innovation provide the ideal environment for career growth.

Want to have a real-world impact? Help us deliver the trusted data that informs decisions in content and advertising across the world.

When you join us, you’ll gain the benefit of our global reach, advanced technical innovation and deep expertise. We’ll support you with training and career development opportunities. Become part of a community of passionate, dedicated professionals.

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by Fifty5Blue. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities at Fifty5Blue. For full details of our privacy policy please visit https://www.fifty5blue.com/privacy-policies/fifty5blue-privacy-notice-for-candidates

Country

Ireland

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.