Panel Services Specialist - Ireland (Hybrid, 12‑Month FTC)

GBR - Kantar Media Audiences Limited; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Job summary

Kantar Media Audiences Limited in Dublin, Ireland, is hiring a Panel Service Executive on a 12-month FTC. The role sits in Operations and reports to the Panel Service & Field Technician Manager, Ireland.

The position follows a hybrid work arrangement with at least 2 days in the office. You will support a new Ireland TAM panel by contacting potential panel members, handling calls, and coordinating with field technicians to ensure data quality and timely service.

Qualifications

• Strong communication and relationship-building with panel members.
• Polite and professional telephone manner with problem solving.
• Ability to multitask in a fast-paced environment and meet deadlines.

Responsibilities

• Contacting potential panel members to inform and onboard them to the panel
• Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
• Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
• Collaborating closely with Technicians whilst in panel member homes to perform interactive tests and quality checks
• Collecting information from Technicians about the equipment in the panel members homes and updating a central database
• Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service
• Conducting validation checks to identify any issues with data held against a home that could impact data processing
• Working with the wider Fifty5Blue team to ensure SLA's (Service Level Agreements) and project deadlines are met

Skills

Communication

Customer service

Teamwork

Problem solving

Attention to detail

Interpersonal skills

Multitasking

Job description

Kantar Media Audiences Limited in Dublin, Ireland, is hiring a Panel Service Executive on a 12-month FTC. The role sits in Operations and reports to the Panel Service & Field Technician Manager, Ireland.

The position follows a hybrid work arrangement with at least 2 days in the office. You will support a new Ireland TAM panel by contacting potential panel members, handling calls, and coordinating with field technicians to ensure data quality and timely service.