Supervisor (M/F/X)

Big Mamma; Dublin; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Permanent contract

Daily meal on shift

Restaurant discounts

Training & career opportunities

International mobility

Job summary

Big Mamma in Dublin is seeking a Supervisor to lead the floor at Gloria Osteria. You will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in daily service.

You will oversee service quality, guest welcome, table turnover, staff coaching, recruitment, onboarding, scheduling, stock and cash handling, and ensure hygiene standards while driving team cohesion.

Qualifications

• Experience supervising front-of-house teams.
• Strong leadership and coaching abilities.
• Experience recruiting and onboarding staff.
• Focus on guest satisfaction and service quality.

Responsibilities

• Ensure excellence, consistency, and speed of service.
• Welcome guests and manage front-of-house operations.
• Optimize table turnover and staff efficiency.
• Coach and support the front-of-house team daily.
• Participate in recruitment and onboarding of new hires.
• Oversee schedules, stock, cash handling and equipment.

Skills

Team leadership

Recruitment

Coaching

Customer service

Budgeting

Job description

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City).

Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Take the lead with La Squadra as SUPERVISOR in Dublin

With Big Mamma’s rapid expansion, we are looking for our next rising star to join us at Gloria Osteria (41 Westmoreland St, Dublin) and play a key role on the floor. As a Supervisor, you will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.

Your areas of responsibility

Responsible for service quality

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.

• Responsible for welcoming guests.

Contribute to the restaurant’s performance

• Optimize table turnover / service pace and staff efficiency for resetting tables.

• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.

Ensure smooth front-of-house operations

• Ensure compliance with dining room hygiene standards.

• Propose initiatives to control front-of-house labor costs.

• Oversee team schedules.

• Responsible for orders and stock management (wine, tableware, aprons).

• Responsible for cash handling.

• Ensure proper use and maintenance of equipment.

Responsible for the success of the front-of-house team

• Participate in the recruitment process for new hires.

• Support the onboarding of new team members.

• Coach and support the front-of-house team daily.

• Be a key driver of team cohesion and positive working relationships.

Our offer

• Highly competitive salary.

• Permanent contract with 2 days off.

• A meal prepared daily with love by our Squadra and a discount in all our trattos.

• Numerous training and career opportunities.

• International mobility across all our venues.

• AND much more!

BIG MAMMA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

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