Supervisor (M/F/X)

Big Mamma Group; Dublin; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Highly competitive salary

Permanent contract with 2 days off

Daily meal prepared by Squadra and a ̶

Discount in all trattorias

Numerous training and career-opportuni

International mobility across venues

Job summary

Big Mamma is seeking a Supervisor for Gloria Osteria in Dublin to lead the front‑of‑house team, ensure service excellence, and drive performance on the floor.

You will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity across daily operations.

Qualifications

• Hospitality experience helpful
• Strong people leadership
• Excellent communication skills

Responsibilities

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.
• Responsible for welcoming guests.
• Optimize table turnover / service pace and staff efficiency for resetting tables.
• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.
• Ensure compliance with dining room hygiene standards.
• Propose initiatives to control front-of-house labor costs.
• Oversee team schedules.
• Responsible for orders and stock management (wine, tableware, aprons).
• Responsible for cash handling.
• Ensure proper use and maintenance of equipment.
• Participate in the recruitment process for new hires.
• Support the onboarding of new team members.
• Coach and support the front-of-house team daily.
• Be a key driver of team cohesion and positive working relationships.

Job description

Big Mamma is a French Italian restaurant group, the brainchild of Victor Lugger and Tigrane Seydoux. Over the past 10 years we have opened the doors of 36 restaurants across Europe (France, Monaco, the United Kingdom, Spain, Germany, Italy, Belgium and Ireland), the United Arab Emirates (Dubai) and Mexico (Mexico City).

Our mission? To share the special ambience of the most beautiful places of Italian tradition, creating unique moments of sharing with our customers.

Take the lead with La Squadra as SUPERVISOR in Dublin

With Big Mamma’s rapid expansion, we are looking for our next rising star to join us at Gloria Osteria (41 Westmoreland St, Dublin) and play a key role on the floor. As a Supervisor, you will report to the Front-of-House Manager and embody our values of excellence, meritocracy, entrepreneurship, and authenticity in the restaurant every day.

Your areas of responsibility:

Responsible for service quality

• Ensure excellence, consistency, and speed of service, in line with the Big Mamma vision.


• Responsible for welcoming guests.

Contribute to the restaurant’s performance

• Optimize table turnover / service pace and staff efficiency for resetting tables.


• Ensure the average check meets targets through staff briefings, sales training requests when needed, performance monitoring of section heads, and individual coaching.

Ensure smooth front-of-house operations

• Ensure compliance with dining room hygiene standards.


• Propose initiatives to control front-of-house labor costs.


• Oversee team schedules.


• Responsible for orders and stock management (wine, tableware, aprons).


• Responsible for cash handling.


• Ensure proper use and maintenance of equipment.

Responsible for the success of the front-of-house team

• Participate in the recruitment process for new hires.


• Support the onboarding of new team members.


• Coach and support the front-of-house team daily.


• Be a key driver of team cohesion and positive working relationships.

Our offer:

• Highly competitive salary.


• Permanent contract with 2 days off.


• A meal prepared daily with love by our Squadra and a discount in all our trattos.


• Numerous training and career opportunities.


• International mobility across all our venues.


• AND much more!

BIG MAMMA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law.

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