Supervisor | Full-time | Blanchardstown – FIND THE PERFECT FIT WITH US!

Salsa Jeans; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Salsa Jeans Ireland seeks a Store Supervisor to coordinate daily shifts and lead a passionate team, delivering an exceptional in-store experience aligned with our denim brand values. You will mentor colleagues, manage customer journeys and ensure smooth opening and closing procedures.

Join a brand that celebrates fashion, denim expertise and service excellence. You will inspire the team, drive sales, and foster a welcoming culture for local customers and visitors alike.

Qualifications

• Previous experience in customer service within fashion retail.
• Strong communication skills with customers and colleagues.
• Team spirit, flexibility and availability.
• Responsibility, commitment, resilience, proactivity and initiative.
• Results-driven mindset focused on excellence and improvement.
• Knowledge of fashion trends and aesthetic awareness.
• Passion for fashion, denim/jeanswear interest.
• Fluency in English; additional languages are a plus.

Responsibilities

• Coordinate and supervise daily shift activities under Store Manager guidance.
• Enhance Salsa DNA and in-store brand experience.
• Inspire and develop the team; provide coaching and feedback.
• Deliver exceptional customer service and build loyalty.
• Manage opening/closing procedures and in-store merchandising.
• Support operational priorities and communicate targets to the team.

Skills

Customer service

Communication

Teamwork

Hospitality

Leadership

Job description

MISSION OF THE ROLE:

• Coordinate and supervise the daily operational activities carried out during a work
  shift, under the guidance of the Store Manager and in full alignment with the Brand's values and the Irish retail market context;
• Increase the Salsa DNA, making it truly unique while enhancing both the customer
  journey and the brand experience in-store;
• Inspire, engage and create a genuine emotional connection with both the team and
  the customer, delivering a distinctive, memorable and impactful in-store experience;
• Inspire, empower, develop and unlock the full potential of every team member;
• Ensure the achievement of the store's commercial objectives while promoting a
  culture of service excellence, aligned with the brand's values, identity and local
  customer expectations;
• Inspire and grow the team through close, motivating and empowering leadership.

RESPONSIBILITIES:

• Customer Experience:

  • Work side by side with the team as a true Brand Ambassador and role model of Hospitality, excelling in the Art of Welcoming while sharing our Storytelling and ensuring the Perfect Fit.
  • Demonstrate a strong presence in sales and in the overall store experience, setting the standard for the team and actively contributing to business growth.
  • Engage, coach and motivate the team to deliver consistent excellence in customer service and build long-term customer loyalty.
  • Support team members during customer interactions, identifying opportunities for improvement and delivering constructive, timely feedback.
  • Promote clear and consistent daily communication with the team, using company tools to support performance and engagement.
  • Proactively deliver on-job training and coaching moments.
  • Create and promote team challenges that enhance motivation, accountability and performance.

• Team Development:

  • Identify, together with the Store Manager, training needs and opportunities for autonomy, implementing actions that support continuous development.
  • Provide mentorship during onboarding and ongoing development of team members.
  • Reinforce on-job training dynamics and ensure effective use of all company tools.
  • Encourage initiatives that strengthen motivation, engagement and team spirit.
  • Foster a positive, inclusive and respectful working environment.
  • Monitor and support individual development plans, goals and performance objectives.

• Store Operational Management:

  • Support the Store Manager and, in their absence, assume responsibility for the efficient management of daily store operations.
  • Allocate tasks effectively across the team during each shift.
  • Communicate and follow up on targets, challenges and operational priorities.
  • Ensure correct execution of all opening and closing procedures, in line with company standards and Irish retail regulations.
  • Meet regularly with the Store Manager to contribute actively to action plans and operational strategies.
  • Maintain clear and ongoing communication with the Store Manager, ensuring alignment on store and team needs.
  • Visual Merchandising:
    • Ensure accurate implementation of the brand's Visual Merchandising guidelines.
    • Adapt store layout in line with campaigns, collections and local product performance.
    • Analyze top-selling products and market trends to drive commercial performance in-store.

PROFILE:

• Previous experience in customer service within the fashion retail sector (mandatory);
• Strong communication skills with the ability to build genuine rapport with customers and colleagues;
• Strong team spirit, flexibility and availability;
• High sense of responsibility, commitment, resilience, proactivity and initiative;
• Results-driven mindset focused on excellence and continuous improvement;
• Knowledge of fashion trends and strong aesthetic awareness;
• Passion for fashion and interest in denim and jeanswear;
• Fluency in English; additional languages are an advantage.

With us, you will have the opportunity to represent the world's leading denim brand! Be inspired with us!!