Supervisor (38 hours) - Dublin

New Balance, Inc.; Dublin; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Retail bonus scheme

Staff discount

Great development opportunities

Inclusive working environments across‑

Flexible uniform package

Project involvement across ourEuropean

Job summary

New Balance is seeking a proactive retail Associate to engage customers from entry to exit, delivering an outstanding journey and education about products. You will support management, train teammates, and strive to meet personal KPIs while contributing to overall store performance.

We value a strong customer service mindset, a passion for retail and sales, and a willingness to learn. Flexibility to work weekends and holidays is essential in a busy European store environment.

Qualifications

• Retail experience preferred or proven experience in a team environment.
• Demonstrate customer service skills.
• A passion for retail and sales.
• Desire to learn.
• Effective communication skills.
• Flexible work schedule including weekends and holidays.

Responsibilities

• Open and close the store following the correct company procedures
• Encourage continuous improvement through ongoing feedback
• Support the Store Management team on overall store and back of house standards
• Assist in training and coaching Associates
• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store
• Help to ensure the store remains commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that as required from the management team

Skills

Team player

Customer service

Retail & sales

Willingness to learn

Communication skills

Flexible schedule

Tools

POS systems

Job description

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team.

MAJOR ACCOUNTABILITIES:

• Open and close the store following the correct company procedures
• Encourage continuous improvement through ongoing feedback
• Support the Store Management team on overall store and back of house standards
• Assist in training and coaching Associates
• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store
• Help to ensure the store remains commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that as required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Previous retail experience desirable or proven experience in a team environment
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package