Strategic SaaS Implementation Lead (AI & Adoption)

ClickUp; Ireland; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

ClickUp’s Ireland-based role seeks a Senior Technical Account Manager, Strategic Services to partner with strategic customers, leading complex implementations and expanding their use of ClickUp. You’ll blend customer leadership, workflow design, technical problem solving, and practical change management to drive measurable business value.

You’ll help customers move from fragmented processes to scalable workflows in ClickUp, guiding governance, architecture, and rollout planning across teams.

Qualifications

• Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
• Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
• Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.
• Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.

Responsibilities

• Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
• Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
• Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
• Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.
• Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
• Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.
• Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.

Skills

Customer-facing

SaaS

Account management

Technical aptitude

Workflow design

Stakeholder management

Communication skills

Job description

ClickUp’s Ireland-based role seeks a Senior Technical Account Manager, Strategic Services to partner with strategic customers, leading complex implementations and expanding their use of ClickUp. You’ll blend customer leadership, workflow design, technical problem solving, and practical change management to drive measurable business value.

You’ll help customers move from fragmented processes to scalable workflows in ClickUp, guiding governance, architecture, and rollout planning across teams.