Strategic Global Multimedia Operations Lead

JPMorganChase; Dublin; On-site; EUR 120,000 - 160,000; Full time

Job summary

J.P. Morgan in Dublin seeks a Global Multimedia Operations Lead to drive regional and global consistency in multimedia services, oversee a diverse team, and partner with product and finance teams to optimize performance and risk controls.

You will champion innovation, lead audits, and advance tooling, automation, and AI-driven improvements to reduce cost and improve customer satisfaction across collaboration platforms.

Qualifications

• Experience leading multimedia/collaboration operations and vendor support.
• Ability to drive process innovation and automation in global services.
• Strong leadership and stakeholder management across regions.

Responsibilities

• Oversee regional leads and vendor support to ensure global consistency in engagement, support, platforms, and controls
• Manage and maintain Service Level Agreements (SLAs) for collaboration spaces
• Partner with product teams for early engagement of new products and enhancements
• Incorporate supportability requirements into all product offerings
• Manage global financials, including day-to-day expenses and forecasting
• Collaborate with finance partners to secure budgets for organizational objectives
• Drive a robust risk and controls framework, prioritizing transparency and documentation
• Lead the team through global audits, demonstrating strong risk and controls aptitude
• Develop internal tooling strategies to bridge external vendors with ticketing and support platforms
• Prioritize efficiency, automation, and controls in tooling and automation strategies
• Identify and implement opportunities to enhance services using AI and innovative methodologies

Skills

Operations management

Vendor management

Process improvement

Leadership

Communication

Global collaboration

AI and automation

Job description

J.P. Morgan in Dublin seeks a Global Multimedia Operations Lead to drive regional and global consistency in multimedia services, oversee a diverse team, and partner with product and finance teams to optimize performance and risk controls.

You will champion innovation, lead audits, and advance tooling, automation, and AI-driven improvements to reduce cost and improve customer satisfaction across collaboration platforms.