Global Multimedia Operations Lead

JPMorganChase; Dublin; On-site; EUR 120,000 - 160,000; Full time

Job summary

J.P. Morgan in Dublin seeks a Global Multimedia Operations Lead to drive regional and global consistency in multimedia services, oversee a diverse team, and partner with product and finance teams to optimize performance and risk controls.

You will champion innovation, lead audits, and advance tooling, automation, and AI-driven improvements to reduce cost and improve customer satisfaction across collaboration platforms.

Qualifications

• Experience leading multimedia/collaboration operations and vendor support.
• Ability to drive process innovation and automation in global services.
• Strong leadership and stakeholder management across regions.

Responsibilities

• Oversee regional leads and vendor support to ensure global consistency in engagement, support, platforms, and controls
• Manage and maintain Service Level Agreements (SLAs) for collaboration spaces
• Partner with product teams for early engagement of new products and enhancements
• Incorporate supportability requirements into all product offerings
• Manage global financials, including day-to-day expenses and forecasting
• Collaborate with finance partners to secure budgets for organizational objectives
• Drive a robust risk and controls framework, prioritizing transparency and documentation
• Lead the team through global audits, demonstrating strong risk and controls aptitude
• Develop internal tooling strategies to bridge external vendors with ticketing and support platforms
• Prioritize efficiency, automation, and controls in tooling and automation strategies
• Identify and implement opportunities to enhance services using AI and innovative methodologies

Skills

Operations management

Vendor management

Process improvement

Leadership

Communication

Global collaboration

AI and automation

Job description

Job Description

Join us as the Global Multimedia Operations Lead and make a lasting impact on how teams connect and collaborate worldwide. You will drive operational excellence, champion innovation, and help shape a secure, reliable multimedia environment. This is your opportunity to lead a diverse team, influence strategic direction, and foster a culture of continuous improvement. We value your leadership, vision, and commitment to delivering exceptional service. Experience career growth and be part of a team that thrives on collaboration and forward-thinking solutions.

As a Global Multimedia Operations Lead in Workplace Services Operations, you will oversee regional leads and drive global consistency in multimedia operations. You will partner with product teams, manage financials, and ensure robust risk and controls frameworks. Your role is pivotal in optimizing services, implementing innovative solutions, and maintaining a secure, reliable collaboration environment. You will help shape the future of multimedia operations, working closely with global peers and stakeholders.

Job Responsibilities

• Oversee regional leads and vendor support to ensure global consistency in engagement, support, platforms, and controls
• Manage and maintain Service Level Agreements (SLAs) for collaboration spaces
• Partner with product teams for early engagement of new products and enhancements
• Incorporate supportability requirements into all product offerings
• Manage global financials, including day-to-day expenses and forecasting
• Collaborate with finance partners to secure budgets for organizational objectives
• Drive a robust risk and controls framework, prioritizing transparency and documentation
• Lead the team through global audits, demonstrating strong risk and controls aptitude
• Develop internal tooling strategies to bridge external vendors with ticketing and support platforms
• Prioritize efficiency, automation, and controls in tooling and automation strategies
• Identify and implement opportunities to enhance services using AI and innovative methodologies

Required Qualifications, Capabilities, And Skills

• Experience in operations management, including asset, media, vendor, ticket, and field service operations
• Expertise in process and tool innovation to enhance operational efficiency
• Strong leadership and organizational skills with the ability to drive change
• Excellent communication and interpersonal skills with a customer-centric approach
• Ability to collaborate with global peers and manage multiple priorities in a fast-paced environment
• Understanding of AI and automation to innovate solutions that positively impact cost, risk, and customer satisfaction

Why Join Us?

You will be part of a global team that values innovation, collaboration, and continuous improvement. We offer opportunities for career growth, a supportive environment, and the chance to make a meaningful impact on how our teams connect and succeed.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.