Multimedia Service Desk Analyst — Operations & Insights

Fairygodboss; Dublin; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

J.P. Morgan in Ireland is seeking a Multimedia Service Desk Analyst to support multimedia and collaboration platforms, align services with global standards, and drive improvements. You will partner with internal teams, vendors, and stakeholders to ensure smooth operations and measurable enhancements.

The role emphasizes incident management, operational readiness, and performance analytics, with opportunities for growth within Workplace Services Operations.

Qualifications

• Experience supporting multimedia/AV, conferencing, or collaboration tech environments.
• Strong analytical skills with experience producing operational reporting and translating data into insights.
• Good documentation skills with attention to detail and process discipline.

Responsibilities

• Support day-to-day operations for multimedia and collaboration platforms, including incident triage and escalation tracking.
• Monitor user experience indicators and coordinate timely resolutions for seamless end-user experience.
• Maintain runbooks, knowledge articles, and SOPs to increase consistency and reduce recurring issues.
• Produce status reports, dashboards, and performance summaries for leadership.

Skills

Operational support

Incident management

Documentation

Stakeholder management

Analytics

Tools

AI tools

Job description

J.P. Morgan in Ireland is seeking a Multimedia Service Desk Analyst to support multimedia and collaboration platforms, align services with global standards, and drive improvements. You will partner with internal teams, vendors, and stakeholders to ensure smooth operations and measurable enhancements.

The role emphasizes incident management, operational readiness, and performance analytics, with opportunities for growth within Workplace Services Operations.