Multimedia Operations Desk Analyst & Insights

Next Frontier Capital

Ireland

On-site

EUR 54,000 - 72,000

Full time

7 days ago

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Job summary

J.P. Morgan is seeking a Multimedia Service Desk Analyst to support Workplace Services Operations.

You will help deliver, monitor, and improve multimedia and collaboration platforms, partnering with internal teams, vendors, and stakeholders to align with global standards. The role focuses on operational support, incident management, performance analytics, and documentation, ensuring a reliable and secure multimedia environment while driving measurable improvements for end users across the

Qualifications

Experience supporting operations, service delivery, or technology support in multimedia/conferencing environments.
Strong analytical skills with experience producing operational reporting.
Familiarity with incident management and escalation workflows.
Excellent documentation skills with attention to detail.

Responsibilities

Support day-to-day operations for multimedia and collaboration platforms, including incident triage and escalation tracking.
Monitor user experience indicators and coordinate timely resolutions for seamless end-user experience.
Maintain runbooks, knowledge articles, and SOPs to increase consistency and reduce issues.
Monitor performance and analyze trends in service continuity and incident volumes.