Strategic Gaming Customer Success Manager (Remote)

Keywords Studios Plc

Ireland

Remote

EUR 65,000 - 90,000

Full time

13 days ago

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Job summary

Keywords Studios is seeking a Customer Success Manager to drive product adoption and support customer retention and growth across a portfolio of mid-market gaming clients. You will work with Account Managers to enable customers achieving business objectives via Helpshift platform, using a data-driven, strategic approach within a global team.

The role emphasizes collaboration across diverse teams, strong business acumen, and a focus on delivering measurable value to clients and Keywords.

Qualifications

3+ years of experience supporting Game Industry customers.
Experience managing 30-40 SMB and mid-market customers simultaneously.
Strong team player with high EQ and a customer-obsessed mindset.
Strong critical thinking, problem-solving, and project management skills.
Commercial awareness and business creativity, with a process-driven and execution-oriented approach.
Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers.
Ability to work through ambiguity and adapt quickly in a fast-paced, growing environment.
Excellent written and verbal communication skills.
Self-motivated and able to operate effectively in a remote environment.
Willingness to travel as required.

Responsibilities

Collaborate with the Account Manager to manage a portfolio of customers and drive renewal and growth.
Be the Helpshift product expert from the business user perspective.
Advocate for customer needs cross-departmentally and manage issue escalation to the development team.