Customer Success Manager

jobs-placeme; Galway; On-site; EUR 52,000 - 76,000; Full time

Job summary

jobs-placeme in Galway is seeking a Customer Success Manager to be the primary contact for corporate clients, driving product adoption and ensuring ongoing satisfaction.

You will onboard new customers, define the customer journey, resolve issues with a proactive mindset, and collaborate across teams to reduce churn and grow renewals. A strong focus on relationship-building, effective communication and data-driven improvements will help us retain and expand customers.

Qualifications

• 3+ years in customer success, relationship management or account management in B2B Enterprise SaaS.
• Passion for enhancing the customer experience.
• Exceptional communication skills; highly organized, collaborative and detail oriented.
• Experience building relationships, reducing churn, driving engagement and renewals.
• Strong ability to influence through persuasion, negotiation, and consensus building.
• Excellent analytical and problem-solving abilities.
• Self-motivated, able to work with minimal supervision and be accountable.

Responsibilities

• Onboard new customers to maximise value from our SaaS platform.
• Define and optimise the customer journey.
• Have a technical aptitude and hunger for understanding the product.

Skills

Customer success

Relationship management

Account management

Communication

Organizational skills

Collaboration

Negotiation

Problem solving

Ownership

Data analysis

Job description

Overview

The role of the Customer Success Manager is to provide a primary point of contact for corporate clients, to drive product adoption and ensure ongoing customer satisfaction and retention.

Qualifications

• 3+ years’ experience in customer success, relationship management or account management, preferably in a B2B Enterprise SaaS environment
• A passion for enhancing the customer experience
• Exceptional communication skills, highly organized, collaborative and detail oriented
• Experience building and maintaining relationships, while working to migrate churn and drive engagement and renewals
• Strong ability to influence through persuasion, negotiation, and consensus building
• Great capacity for customer interaction, conflict resolution and a desire to help our customers reach their goals
• Ability to make decisions and take ownership
• Excellent analytical and problem-solving
• Self-motivated, able to work with minimal supervision and be accountable

Responsibilities

Responsible for onboarding new customers to ensure they get the most from our clients leading SaaS platform.

Help define and optimize THE customer journey and have a technical aptitude/hunger for understanding our product