Remote Customer Success Manager – Gaming Platforms

Keywords Studios; Ireland; On-site; EUR 65,000 - 95,000; Full time

Job summary

Keywords Studios is seeking a Customer Success Manager to drive product adoption and support customer retention across a portfolio of mid-market gaming clients. You will partner with Account Managers to enable customers to achieve business objectives through effective use of the Helpshift platform.

The role requires cross-functional collaboration, a data-driven mindset, and the ability to manage multiple projects across diverse teams.

Qualifications

• 3+ years of experience supporting Game Industry customers.
• Experience managing 30-40 SMB and mid-market customers simultaneously.
• Strong team player with high EQ and a customer-obsessed mindset.
• Strong critical thinking, problem-solving, and project management skills.
• Data-driven mindset with high attention to detail and ability to act as a trusted advisor for customers.
• Ability to work through ambiguity and adapt quickly in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Collaborate with the Account Manager to drive renewal and account growth.
• Be the Helpshift product expert from the business user perspective, advising customers strategically.
• Advocate for customer needs cross-departmentally and manage escalation to the development team.

Skills

Customer success

Mid-market management

Data-driven mindset

Communication

Remote work

Travel

Tools

Helpshift platform

Job description

Keywords Studios is seeking a Customer Success Manager to drive product adoption and support customer retention across a portfolio of mid-market gaming clients. You will partner with Account Managers to enable customers to achieve business objectives through effective use of the Helpshift platform.

The role requires cross-functional collaboration, a data-driven mindset, and the ability to manage multiple projects across diverse teams.