Customer Success Manager - SMB

SportsKey; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

SportsKey is building a brilliant Customer Success team in Ireland. As a Customer Success Manager, you will own the full lifecycle for a dedicated book of business, from onboarding new customers to driving adoption and renewals.

You will be the primary contact, nurturing strong relationships and ensuring customers continuously realise value from the platform. This role focuses on growth opportunities and customer advocacy within a fast-growing sports tech company.

Qualifications

• Clear communication and strong listening skills.
• Able to manage multiple priorities in a fast-paced environment.
• Proactive and organised with a track record of owning outcomes.
• Experience in customer success or similar role is preferred.

Responsibilities

• Onboard new customers with structure to set them up for long-term success.
• Drive adoption and identify expansion opportunities within accounts.
• Own renewals end-to-end with accurate forecasting and risk management.
• Act as the voice of the customer to inform product roadmap and improve service.
• Contribute to support channels to maintain high customer experience.

Skills

Excellent communication

Organisational skills

Commercial mindset

Relationship building

Education

Graduated from College/University (last 4 years)

Job description

We're SportsKey – a fast-growing global sports technology company on a mission to help more people play sport. Our software helps organisations save time, increase participation, and maximise the use of their sports facilities.

Our ambition is to become the best in the world at what we do. To get there, we're building a brilliant Customer Success team.

I'm Nick, Head of Customer Success at SportsKey. I'm looking for someone ambitious, organised, and genuinely good with people – who wants to own a book of business end-to-end, help sports organisations succeed, and grow their career as part of a team that truly cares about what it does.

The Role

As a Customer Success Manager at SportsKey, you'll own the full customer lifecycle for a dedicated book of business – from onboarding new customers and driving adoption, to identifying growth opportunities and securing renewals.

You'll be the primary point of contact for your customers, building strong relationships and ensuring they consistently get value from the platform. Specifically, you'll:

• Onboard new customers with structure and clarity, setting them up for long-term success from day one
• Drive adoption and growth by proactively identifying expansion opportunities and acting as a trusted advisor to your accounts
• Own renewals end-to-end – forecasting accurately, managing risk, and ensuring customers choose to grow with SportsKey year after year
• Act as the voice of the customer internally, sharing insights with our Product Team to shape the platform roadmap
• Contribute to support channels when needed, maintaining a consistently high standard of customer experience across the team

Who You Are

You're a great fit for this role if you:

• Are inspired by our mission and want your work to have real-world impact
• Enjoy building strong, long-term relationships and take genuine pride in your customers' success
• Are organised, proactive, and comfortable owning outcomes without being told what to do next
• Have a commercial mindset – you can spot an opportunity, make the case for it, and close it
• Communicate clearly, both with customers and cross-functionally

Requirements

• Graduated from College or University within the last four years
• 1+ years of experience in a Customer Success or similar position preferable
• Proven track record of managing a book of business and hitting retention or growth targets
• Excellent communication and organisational skills
• Comfortable managing multiple priorities in a fast-paced, customer-facing environment

Our Core Values

• Look for 1% improvements every day
• Own it. Deliver the results
• Put the Team first
• Enjoy the journey and celebrate success