Strategic Enterprise CSM: Growth & Retention

Stripe; Dublin; On-site; EUR 75,000 - 105,000; Full time

Job summary

Stripe is seeking a motivated Customer Success Manager to manage a book of enterprise customers in Ireland. You will deliver proactive workshops, business reviews, and payments insights to help users grow their business on the Stripe platform.

You will collaborate with sales, technical account managers, and operations teams to engage customers in product, payments, and technical conversations while driving retention and expansion across a strategic portfolio.

Qualifications

• 4+ years in a client-facing enterprise role with technical product exposure.
• Strong business sense and understanding of user drivers.

Responsibilities

• Partner with account executives and technical account managers to support post-sale engagements.
• Manage a book of enterprise customers to drive account health and growth.
• Serve as trusted payments and product advisor to managed customers.
• Perform business reviews to align on user priorities and payments performance.
• Share customer feedback with Product Management, Engineering, Support, Marketing, and Sales.
• In coordination with an account team, support book expansion—identifying opportunities for success.

Skills

Enterprise relationships

Executive presence

Presentation skills

Client-facing

Technical conversations

Job description

Stripe is seeking a motivated Customer Success Manager to manage a book of enterprise customers in Ireland. You will deliver proactive workshops, business reviews, and payments insights to help users grow their business on the Stripe platform.

You will collaborate with sales, technical account managers, and operations teams to engage customers in product, payments, and technical conversations while driving retention and expansion across a strategic portfolio.