EMEA CSM for AI Sales Tools - Dublin | Equity

Nooks; Ireland; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Equity

Generous perks

Job summary

Nooks seeks a Customer Success Manager to lead mid-market and enterprise EMEA accounts from its Dublin base. You will own onboarding, adoption, and renewal processes, building deep, multi-threaded relationships with stakeholders to maximize value from Nooks solutions.

You will drive renewal and expansion, analyze usage data, and collaborate across teams in a fast-growing startup. Strong communication and a data-driven mindset are essential, with flexibility to wear multiple hats.

Qualifications

• 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record.
• 2+ years of customer onboarding and support experience.
• 2+ years of SDR or SDR management experience.
• Familiarity with Sales tech stack (Outreach, Salesloft, Salesforce, HubSpot, Apollo).
• Excellent written and verbal communication skills.
• Data-driven with ability to use metrics to address client challenges.
• Self-starter who thrives in a rapidly-changing SaaS startup.
• Based in Dublin preferred, open to other UK locations.

Responsibilities

• Manage a portfolio of ~20 mid-market and enterprise EMEA accounts, maximizing impact and value.
• Onboard new customers, ensuring seamless integration of Nooks into their sales processes.
• Develop and maintain multi-threaded relationships to understand business goals.
• Conduct regular check-ins to share outcomes, address issues, and identify opportunities.
• Analyze usage metrics to identify valuable features and lead upsell conversations.
• Monitor health metrics and develop proactive plans to address concerns.
• Assist with Technical Support for customers as needed.
• Serve as the voice of the customer, feeding product feedback to meet requirements.

Skills

CSM experience

Onboarding

Sales tech familiarity

Data analytics

Communication skills

Self-starter

Cross-team collaboration

Tools

Outreach

Salesloft

Salesforce

HubSpot

Apollo

Job description

Nooks seeks a Customer Success Manager to lead mid-market and enterprise EMEA accounts from its Dublin base. You will own onboarding, adoption, and renewal processes, building deep, multi-threaded relationships with stakeholders to maximize value from Nooks solutions.

You will drive renewal and expansion, analyze usage data, and collaborate across teams in a fast-growing startup. Strong communication and a data-driven mindset are essential, with flexibility to wear multiple hats.