Strategic AI SaaS Relationship Manager

Fin; Dublin; Hybrid; EUR 70,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Equity

Lunch included

Pension 4%

Health insurance

Dental coverage

Paid time off

Parental leave

Cycle to work

MacBooks provided

Job summary

Fin, the AI Customer Agent company, is seeking a Scale Relationship Manager to drive growth among our existing SaaS customers in Ireland. You will build deep relationships, identify upsell opportunities, and coordinate with marketing, product, and customer success.

The role offers a hybrid work setup, competitive salary with equity, and a strong path for progression in a fast-growing global software business.

Qualifications

• 2+ years selling SaaS products.
• Ability to manage a large book of business; 190 accounts.
• Strong sales instincts and track record hitting and exceeding quota.
• Exceptional written and verbal communicator.
• Comfortable and energized operating in a fast-moving organization.
• Exhibits a growth mindset and ambition.
• Ability to build and maintain deep client relationships across levels in complex organizations.
• Demonstrated leadership across immediate and cross-functional teammates.

Responsibilities

• Build relationships with Fin's scaled business customers ensuring revenue growth and customer retention.
• Work with current customers to understand their business pains and provide solutions based on our platform.
• Develop strategic territory plans outlining upsell, cross-sell, expansion to new business units, and achievement of business goals.
• Develop advanced knowledge of customers' businesses and goals while accurately forecasting sales pipeline.
• Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation.
• Track and report all key metrics related to customer growth, retention and Fin product usage growth.

Skills

SaaS sales

Account management

Quota achievement

Communication

Growth mindset

Relationship building

Leadership

Job description

Fin, the AI Customer Agent company, is seeking a Scale Relationship Manager to drive growth among our existing SaaS customers in Ireland. You will build deep relationships, identify upsell opportunities, and coordinate with marketing, product, and customer success.

The role offers a hybrid work setup, competitive salary with equity, and a strong path for progression in a fast-growing global software business.