Strategic Account Manager: Growth & Renewal Champion

OpenText; Cork; On-site; EUR 70,000 - 110,000; Full time

Job summary

OpenText Ireland in Cork is seeking a Customer Manager to own a portfolio of strategic accounts, driving renewals, retention and revenue growth through upsell and cross-sell opportunities.

You will be the primary post-sales contact, building trusted relationships from manager to executive level while collaborating with Sales, Services, Support, Legal and Finance to maximise customer value and secure long-term growth and satisfaction.

Qualifications

• Proven ability to build, retain, and grow strategic customer relationships.
• Track record of driving renewals, upsells, and revenue growth.
• Strong negotiation, communication, and presentation skills.
• Ability to influence stakeholders from managers to C-level executives.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Experience in customer-facing Sales, Customer Success, or Software Sales roles.
• Fluent in English and French, with a collaborative and professional approach.

Responsibilities

• Own a portfolio of strategic customer accounts with renewals and revenue growth.
• Serve as the primary post-sales contact for your customers, building trusted relationships from manager to executive level.
• Partner closely with Sales, Services, Support, Legal, and Finance to maximise value and secure long-term growth.
• Drive renewals, upsells, and expansion opportunities for OpenText solutions.
• Work independently with significant customer-facing ownership.

Skills

Customer relationships

Negotiation

Communication

Presentation skills

Stakeholder influence

Sales / Customer Success

English & French

Job description

OpenText Ireland in Cork is seeking a Customer Manager to own a portfolio of strategic accounts, driving renewals, retention and revenue growth through upsell and cross-sell opportunities.

You will be the primary post-sales contact, building trusted relationships from manager to executive level while collaborating with Sales, Services, Support, Legal and Finance to maximise customer value and secure long-term growth and satisfaction.