Strategic Account Manager - EMEA & North America

SoftCo Group; Dublin; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working model (3 days in office

On-site gym

Company-paid health insurance

Pension

Life assurance

Employee referral programme

Structured learning & development

Job summary

SoftCo is seeking an Account Manager to manage and grow a portfolio across EMEA and North America. You will drive customer retention, expansion revenue and strategic relationships with Finance and AP leaders.

You will collaborate with Customer Success, Professional Services and Product teams to demonstrate value, manage renewals, and position new capabilities like AI Mailbox Management and Payments Automation. Hybrid work in Dublin is offered.

Qualifications

• 3+ years experience in Account Management, Customer Success, Sales or SaaS customer-facing roles.
• Proven track record of achieving renewal and expansion revenue targets.
• Experience managing enterprise and mid-market customer relationships.
• Strong commercial and negotiation skills.
• Excellent presentation and stakeholder management capabilities.
• Experience using CRM platforms such as HubSpot, Salesforce or Dynamics.

Responsibilities

• Develop trusted relationships with Finance, Accounts Payable, Procurement and Executive stakeholders.
• Act as the primary commercial contact for assigned customers.
• Build and maintain account plans for strategic customers.
• Conduct regular business reviews and executive meetings.
• Identify risks to customer satisfaction and retention and proactively manage resolution plans.
• Own renewal and expansion opportunities within assigned accounts.
• Identify and qualify upsell and cross-sell opportunities.
• Position new SoftCo capabilities including AI Mailbox Management, Procurement Automation, Payments Automation.
• Collaborate with Pre-Sales and Product teams to build compelling business cases.
• Consistently exceed ARR retention and expansion targets.
• Partner closely with Customer Success Managers to drive customer outcomes.
• Monitor customer adoption and utilisation metrics.
• Ensure customers realise value and ROI from their investment.
• Support executive escalation management when required.
• Maintain accurate forecasts and opportunity management within HubSpot.
• Manage renewal timelines and commercial negotiations.
• Track customer engagement activities and account plans.
• Provide regular updates to leadership on pipeline, forecasts and account health.
• Develop customer references, case studies and testimonials.
• Support customer participation in SoftCo's CAB.

Skills

Account Management

Renewals

Expansion Revenue

Stakeholder Management

CRM Systems

Tools

HubSpot

Salesforce

Dynamics

Job description

SoftCo is seeking an Account Manager to manage and grow a portfolio across EMEA and North America. You will drive customer retention, expansion revenue and strategic relationships with Finance and AP leaders.

You will collaborate with Customer Success, Professional Services and Product teams to demonstrate value, manage renewals, and position new capabilities like AI Mailbox Management and Payments Automation. Hybrid work in Dublin is offered.