Senior Account Manager - EMEA & NA Growth

SoftCo; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration

Performance-based bonus

Company-paid health insurance

Pension

Life assurance

Hybrid working model

On-site gym (Dublin)

Long service awards

Employee referral programme

Structured learning & development

Job summary

SoftCo, an Ireland-based AI-native Procure-to-Pay and Accounts Payable automation specialist, is seeking an Account Manager for EMEA/North America.

You will manage a portfolio of existing customers, drive retention, expansion revenue and advocacy, and collaborate with Success, Professional Services, Product, and Leadership to maximize value from SoftCo solutions across AP, Procurement, and Finance operations.

Qualifications

• 3+ years experience in Account Management, Customer Success, Sales or SaaS customer-facing roles.
• Proven track record of achieving renewal and expansion revenue targets.
• Experience managing enterprise and mid-market customer relationships.
• Strong commercial and negotiation skills.
• Excellent presentation and stakeholder management capabilities.
• Experience using CRM platforms such as HubSpot, Salesforce or Dynamics.

Responsibilities

• Develop trusted relationships with Finance, Accounts Payable, Procurement and Executive stakeholders.
• Act as the primary commercial contact for assigned customers.
• Build and maintain account plans for strategic customers.
• Conduct regular business reviews and executive meetings.
• Identify risks to customer satisfaction and retention and proactively manage resolution plans.
• Own renewal and expansion opportunities within assigned accounts.
• Identify and qualify upsell and cross-sell opportunities.
• Position new SoftCo capabilities including AI Mailbox Management, Procurement Automation, Payments Automation.
• Collaborate with Pre-Sales and Product teams to build compelling business cases.
• Consistently exceed ARR retention and expansion targets.
• Partner closely with Customer Success Managers to drive customer outcomes.
• Monitor customer adoption and utilisation metrics.
• Ensure customers realise value and ROI from their investment.
• Support executive escalation management when required.
• Maintain accurate forecasts and opportunity management within HubSpot.
• Manage renewal timelines and commercial negotiations.
• Track customer engagement activities and account plans.
• Provide regular updates to leadership on pipeline, forecasts and account health.
• Develop customer references, case studies and testimonials.
• Support customer participation in SoftCo's Customer Advisory Board (CAB).
• Encourage participation in webinars, events and industry forums.]

Skills

Account management

Customer success

Sales

SaaS

Negotiation

Stakeholder management

CRM platforms

Tools

HubSpot (CRM)

Salesforce

Microsoft Dynamics 365

Job description

SoftCo, an Ireland-based AI-native Procure-to-Pay and Accounts Payable automation specialist, is seeking an Account Manager for EMEA/North America.

You will manage a portfolio of existing customers, drive retention, expansion revenue and advocacy, and collaborate with Success, Professional Services, Product, and Leadership to maximize value from SoftCo solutions across AP, Procurement, and Finance operations.