Account Manager - EMEA / North America

SoftCo; Dublin; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration

Performance-based bonus

Company-paid health insurance

Pension

Life assurance

Hybrid working model

On-site gym (Dublin)

Long service awards

Employee referral programme

Structured learning & development

Job summary

SoftCo, an Ireland-based AI-native Procure-to-Pay and Accounts Payable automation specialist, is seeking an Account Manager for EMEA/North America.

You will manage a portfolio of existing customers, drive retention, expansion revenue and advocacy, and collaborate with Success, Professional Services, Product, and Leadership to maximize value from SoftCo solutions across AP, Procurement, and Finance operations.

Qualifications

• 3+ years experience in Account Management, Customer Success, Sales or SaaS customer-facing roles.
• Proven track record of achieving renewal and expansion revenue targets.
• Experience managing enterprise and mid-market customer relationships.
• Strong commercial and negotiation skills.
• Excellent presentation and stakeholder management capabilities.
• Experience using CRM platforms such as HubSpot, Salesforce or Dynamics.

Responsibilities

• Develop trusted relationships with Finance, Accounts Payable, Procurement and Executive stakeholders.
• Act as the primary commercial contact for assigned customers.
• Build and maintain account plans for strategic customers.
• Conduct regular business reviews and executive meetings.
• Identify risks to customer satisfaction and retention and proactively manage resolution plans.
• Own renewal and expansion opportunities within assigned accounts.
• Identify and qualify upsell and cross-sell opportunities.
• Position new SoftCo capabilities including AI Mailbox Management, Procurement Automation, Payments Automation.
• Collaborate with Pre-Sales and Product teams to build compelling business cases.
• Consistently exceed ARR retention and expansion targets.
• Partner closely with Customer Success Managers to drive customer outcomes.
• Monitor customer adoption and utilisation metrics.
• Ensure customers realise value and ROI from their investment.
• Support executive escalation management when required.
• Maintain accurate forecasts and opportunity management within HubSpot.
• Manage renewal timelines and commercial negotiations.
• Track customer engagement activities and account plans.
• Provide regular updates to leadership on pipeline, forecasts and account health.
• Develop customer references, case studies and testimonials.
• Support customer participation in SoftCo's Customer Advisory Board (CAB).
• Encourage participation in webinars, events and industry forums.]

Skills

Account management

Customer success

Sales

SaaS

Negotiation

Stakeholder management

CRM platforms

Tools

HubSpot (CRM)

Salesforce

Microsoft Dynamics 365

Job description

SoftCo is an AI-native Procure-to-Pay (P2P) and Accounts Payable (AP) automation company built for complex organisations. In a market full of rigid templates and “plug-and-play” promises, our approach is different. We tailor automation around the organisation, not the organisation around the software.

For over 35 years, we’ve helped finance teams move from reactive, manual processes to controlled, scalable and strategic P2P operations. Our AI-native platform strengthens accuracy, visibility and insight, but it’s our delivery expertise that ensures it works in the real world.

Our success at a glance:

1M+ users worldwide

Trusted by organisations including Volkswagen, Patagonia, Primark, Logitech and all 80 departments of the Finnish Government

Global reach with offices in the US, Finland, UK, Kosovo and Ireland

A reputation for owning where precision engineering meets long-term partnership

Join as an Account Manager - EMEA / North America and help shape the future of intelligent finance operations.

Your role

As an Account Manager at SoftCo, you will be responsible for managing and growing a portfolio of existing customers. Your primary focus will be driving customer retention, expansion revenue, customer advocacy and long-term strategic relationships. You will work closely with Customer Success, Professional Services, Product Management and Executive Leadership to ensure customers achieve measurable value from their investment in SoftCo while identifying opportunities to expand our footprint across Accounts Payable, Procurement, Vendor Management, Statement Reconciliation, AI Mailbox Management and Financial Control Plane solutions. This is a highly commercial role with responsibility for Net Revenue Retention (NRR), renewals and expansion ARR.

Your responsibilities

Customer Relationship Management

Develop trusted relationships with Finance, Accounts Payable, Procurement and Executive stakeholders.

Act as the primary commercial contact for assigned customers.

Build and maintain account plans for strategic customers.

Conduct regular business reviews and executive meetings.

Identify risks to customer satisfaction and retention and proactively manage resolution plans.

Revenue Growth & Expansion

Own renewal and expansion opportunities within assigned accounts.

Identify and qualify upsell and cross-sell opportunities.

Position new SoftCo capabilities including:

AI Mailbox Management

Procurement Automation

Payments Automation

Collaborate with Pre-Sales and Product teams to build compelling business cases.

Consistently exceed ARR retention and expansion targets.

Customer Success Partnership

Partner closely with Customer Success Managers to drive customer outcomes.

Monitor customer adoption and utilisation metrics.

Ensure customers realise value and ROI from their investment.

Support executive escalation management when required.

Forecasting & CRM Management

Maintain accurate forecasts and opportunity management within HubSpot.

Manage renewal timelines and commercial negotiations.

Track customer engagement activities and account plans.

Provide regular updates to leadership on pipeline, forecasts and account health.

Customer Advocacy

Develop customer references, case studies and testimonials.

Support customer participation in SoftCo's Customer Advisory Board (CAB).

Encourage participation in webinars, events and industry forums.

Your profile

Required

3+ years experience in Account Management, Customer Success, Sales or SaaS customer-facing roles.

Proven track record of achieving renewal and expansion revenue targets.

Experience managing enterprise and mid-market customer relationships.

Strong commercial and negotiation skills.

Excellent presentation and stakeholder management capabilities.

Experience using CRM platforms such as HubSpot, Salesforce or Dynamics.

Preferred

Experience selling SaaS, Finance Automation, AP Automation, Procurement or ERP-related solutions.

Knowledge of Procure-to-Pay, Accounts Payable or Finance Operations processes.

Experience working with CFOs, Finance Directors, Controllers and Accounts Payable leaders.

Familiarity with SAP, Oracle, Workday, Infor or Microsoft ERP environments.

What We Offer

Competitive remuneration and performance-based bonus

Company-paid health insurance, pension and life assurance

Hybrid Working Model (3 days per week in office following onboarding period)

On-site gym with company-funded fitness classes (Dublin office)

Long service incentive awards and employee referral programme

Structured learning and development investment

Our structure gives you real ownership and direct exposure to senior leadership. Progression is based on capability, not hierarchy.

Our culture

Our culture is built on the values that shape how we work together and how we deliver for our customers.

Initiative, accountability, and collaboration are central to how we operate. Our teams work across disciplines and locations to solve complex problems and deliver meaningful outcomes.

We encourage clear thinking,ownershipand continuous learning.Expertiseisrespectedand people are trusted to take responsibility for the work they lead.

Different perspectives strengthen our teams and improve the systems we build. We are committed to creating an inclusive environment where everyone can contribute and grow.

SoftCo is proud to be an equal opportunities employer and welcomes applications from all backgrounds. Learn more at softco.com/about-us.