Store Operations Lead – Sales & Service Excellence

Supervalu; Maynooth; On-site; EUR 28,000 - 36,000; Full time

Job summary

SuperValu in Maynooth is seeking a dedicated store supervisor to ensure efficient store operation, outstanding customer service and a strong fresh food offer in a clean, safe environment. You will lead a team, drive sales, and uphold the brand-values across the store.

The role focuses on achieving KPIs, balancing cash, and delivering excellent customer experience in a fast-paced retail setting. A proactive leader who motivates staff is essential.

Qualifications

• 2+ years in a relevant retail/store role preferred.
• Proficient in MS Excel and Word.
• Experience balancing cash/tills.
• Understanding of KPIs and targets.
• Commercial mindset with brand awareness.

Responsibilities

• Actively live SuperValu brand-values: Genuine, Passion for Food, Vibrant, Committed, Innovative, Imaginative.
• Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and KPIs as agreed with Store Manager.
• Implement planograms correctly and ensure the correct range is in place in store.
• Merchandise and present the store to the highest standard.
• Lead by example and foster teamwork and a positive workplace atmosphere.
• Develop and promote effective communication between staff and management in a safe, respectful environment.
• Support Store Manager in training the team and ensuring smooth store operation.
• Manage employee performance with regular feedback, recognition and encouragement.
• Deal with customer queries professionally and in line with store policy.
• Understand achieving margins across all departments.
• Engage with new initiatives and adopt new ways of working.

Skills

2 years experience

MS Office

Cash handling

Strong work ethic

KPI targets

Commercial awareness

Grocery retail

Fast-paced environment

Job description

SuperValu in Maynooth is seeking a dedicated store supervisor to ensure efficient store operation, outstanding customer service and a strong fresh food offer in a clean, safe environment. You will lead a team, drive sales, and uphold the brand-values across the store.

The role focuses on achieving KPIs, balancing cash, and delivering excellent customer experience in a fast-paced retail setting. A proactive leader who motivates staff is essential.