Sports Retail Lead & Customer Experience Specialist

BOYLE Sports; Balbriggan; On-site; EUR 24,000 - 28,000; Full time

Job summary

BoyleSports are seeking a Customer Service Assistant in Balbriggan to support daily retail operations and deliver an outstanding customer experience. You will assist the Shop Manager, handle betting transactions, and uphold brand standards while welcoming customers into a fast-paced shop environment.

The role requires flexible availability across seven days, good numeracy, strong communication, and a proactive approach to learning about our betting products and digital channels.

Qualifications

• Customer-focused service orientation required.
• Flexible schedule; business operates 7 days a week.
• Strong numeracy and attention to detail.
• Able to work independently and as part of a team.
• Confident in building rapport with customers and promoting products.

Responsibilities

• Assist Shop Manager with day-to-day store operations.
• Open/close the shop and manage shop team when needed.
• Handle cash procedures and betting transactions accurately.
• Provide exceptional customer experience and promote BoyleSports products.
• Introduce customers to multi-channel/digital journey.
• Maintain shop presentation and compliance with procedures.

Skills

Customer service

Trust and integrity

Flexibility

Attention to detail

Numeracy

Team player

Building rapport

Communication skills

Organisation

Education

Retail experience (desirable)

Tools

EPOS system

Job description

BoyleSports are seeking a Customer Service Assistant in Balbriggan to support daily retail operations and deliver an outstanding customer experience. You will assist the Shop Manager, handle betting transactions, and uphold brand standards while welcoming customers into a fast-paced shop environment.

The role requires flexible availability across seven days, good numeracy, strong communication, and a proactive approach to learning about our betting products and digital channels.