Retail Sportsbook Associate: Customer Experience

BoyleSports; Dublin; Ibrido; EUR 25.000 - 32.000; Tempo pieno

Descrizione del lavoro

BoyleSports Balally is hiring a Customer Service Assistant to deliver an outstanding customer experience in a fast-paced retail environment. You will support the Shop Manager with day-to-day store operations, handle bets, cash and EPOS transactions, and maintain high presentation standards.

The role offers on-the-job training, opportunities for progression, and a friendly team atmosphere. You should be reliable, with great numeracy, communication skills, and a keen interest in sports and betting.

Competenze

• Customer service focused
• Operate with trust and integrity
• Flexibility as business operates 7 days a week
• Be adaptable to shop environment
• Great attention to detail and strong numeracy skills
• An enthusiastic people person who can work on own initiative and as part of a team
• A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
• Ambitious and driven to progress within the company
• To promote the company brand and be results focused
• Excellent communication skills
• Problem solve and think creatively
• Be organised, reliable and dependable
• A proven good cash handing approach

Mansioni

• Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
• Open and close the shop and guide operations in the absence of the Shop and Assistant Manager including: Opening and closing the shop; Managing and guiding the shop team; Cash management procedures
• You will have the opportunity to manage on occasion which will lead to further development opportunities.
• Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
• Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in shop transactions through the EPOS System
• To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
• Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
• Keeping and maintaining shop presentation standards to a high quality throughout your working day.
• Ensure that all procedures (safety, compliance and shop operations) are always followed.
• Passionate about working within a team environment.
• Adhere to Social Responsibility duties.
• To introduce customers to our many in shop and online offerings/products.

Conoscenze

Customer service

Trust and integrity

Flexibility

Adaptable

Attention to detail

Team player

Interest in sporting industry

Ambitious and driven

Brand ambassador

Excellent communication

Problem solving

Organised

Cash handling

Descrizione del lavoro

BoyleSports Balally is hiring a Customer Service Assistant to deliver an outstanding customer experience in a fast-paced retail environment. You will support the Shop Manager with day-to-day store operations, handle bets, cash and EPOS transactions, and maintain high presentation standards.

The role offers on-the-job training, opportunities for progression, and a friendly team atmosphere. You should be reliable, with great numeracy, communication skills, and a keen interest in sports and betting.