Accommodation Assistant

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 17,192,448 - 21,490,560; Part time

Benefits offered by this job

Discounted Accor rates

Refer a Friend €250 bonus

Meals provided

Uniform provided

Free parking

Training seminars

Job summary

Carton House, a five-star resort and Fairmont Managed Hotel, invites applications for part-time Accommodation Assistants to support the Accommodation Team in Maynooth. You will greet guests professionally, help maintain high standards of cleanliness, and assist with daily and seasonal cleaning schedules.

Requirements include excellent people skills, strong English communication, a good understanding of hotel operations, and previous experience in a similar role.

Qualifications

• Excellent people skills.
• Passion, energy, enthusiasm.
• A good understanding of hotel operation.
• Excellent communication skills with excellent spoken & written English.
• Previous experience in a similar role is essential.
• Shift work and flexibility is required.

Responsibilities

• Present a professional appearance and ensure all guests receive a genuine courteous welcome on arrival/ departure.
• Handle and store chemicals in line with COSHH regulations.
• Ensure all floors, carpets, tiles and corridors are cleaned to a required standard.
• Ensure weekly, monthly and yearly cleaning is carried out as requested.
• To anticipate guests needs whenever possible in order to enhance quality of service and exceed clients expectations.
• To assist in positively promoting service / products within the Resort and maximize every sales opportunity.
• Continually aim to improve our guests experience, ensure our highest levels of customer satisfaction.

Skills

Guest relations

Customer service

Hotel operations

English communication

Flexibility

Job description

A five-star career awaits at Carton House.

We invite you to begin your next career chapter at Carton House - a storied and dynamic five-star resort destination and the first and only member of the Fairmont Hotel collection in Ireland.

Nurturing a working environment built on fairness, inclusivity, and growth for all team members, we deliver the highest standard of service, turning moments into memories for all of our guests.

We are currently recruiting for part time Accommodation Assistants to join our Accommodation Team.

Key Responsibilities:

• Present a professional appearance and ensure all guests receive a genuine courteous welcome on arrival/ departure.
• Handle and store chemicals in line with COSHH regulations.
• Ensure all floors, carpets, tiles and corridors are cleaned to a required standard.
• Ensure weekly, monthly and yearly cleaning is carried out as requested.
• To anticipate guests needs whenever possible in order to enhance quality of service and exceed clients expectations.
• To assist in positively promoting service / products within the Resort and maximize every sales opportunity.
• Continually aim to improve our guests experience, ensure our highest levels of customer satisfaction.

The successful candidate will have:

• Excellent people skills.
• Passion, energy, enthusiasm.
• A good understanding of hotel operation.
• Excellent communication skills with excellent spoken & written English.
• Previous experience in a similar role is essential.
• Shift work and flexibility is required in this position.

Why work for Carton House, A Fairmont Managed Hotel?

• To be part of Accor's large global hospitality network.
• Employee benefit card offering discounted rates in Accor Hotels worldwide.
• Refer a Friend bonus of €250.
• Learning and development opportunities.
• Employee Assistance Programme.
• Strong team focus and team atmosphere.
• Meals and uniform are provided.
• Free parking.
• Team-building and social events organised throughout the year in line with our successful Awards and Recognition Scheme.
• Training is provided both on-the-job and through organised training seminars with both internal and external trainers.

Data Retention

Please note that all applications and CV's submitted for a role at Carton House will be kept on file for a period of 12 months.

Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.

Kind Regards,

The People & Culture Team

Carton House