Soft Services Lead

JLL; Leinster; On-site; EUR 60,000 - 80,000; Full time

Job summary

JLL Ireland is seeking a Soft Services Lead for a major pharmaceutical manufacturing site in Ireland. You will manage a cleaning and catering team, ensure pharma-grade service delivery, and maintain strong client relationships at the South County Dublin facility.

The role requires hands-on leadership, regulatory awareness, and a data-driven approach to continuous improvement. Reporting to the Site Lead, you will drive operational excellence, collaborate with cross-functional teams, and uphold

Qualifications

• Experience leading soft services in regulated environments.
• Strong understanding of regulatory requirements in pharma/manufacturing.
• Ability to design and monitor KPIs for multiple service streams.
• Proven budget management and cost-control capabilities.
• Data-driven with strong reporting and continuous improvement mindset.

Responsibilities

• Lead soft services across the site, including cleaning and catering.
• Ensure service delivery meets contract specs and pharmaceutical standards.
• Ensure compliance with Irish regulations and internal policies.
• Lead housekeeping processes and implement innovative cleaning for controlled environments.
• Collaborate with client teams to support production requirements and regulatory compliance.
• Manage budgets and optimize operations while maintaining quality.

Skills

Team leadership

Regulatory compliance

KPI design

Budget management

Data reporting

English proficiency

Job description

Soft Services Lead - Pharmaceutical Manufacturing Site

JLL Ireland

Job Description

Reporting to the Site Lead, join JLL as Soft Services Lead at a major pharmaceutical manufacturing facility in Ireland. As the single point of contact for soft services, you'll manage a comprehensive cleaning and catering team while building excellent client relationships and ensuring pharmaceutical-grade service delivery. The role will be located in South County Dublin.

Key Responsibilities

• Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring
• Deliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirements
• Ensure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene)
• Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environments
• Collaborate with client teams to support production requirements and regulatory compliance
• Manage budgets and optimize operational efficiency while maintaining quality standards

The Ideal Candidate

• Customer-focused with passion for service delivery in regulated environments
• Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing
• Hands-on approach with attention to detail required for pharmaceutical facilities
• Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations
• Data-driven with strong reporting and continuous improvement capabilities
• Fluent in English
• Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements

Join JLL Life Sciences Division and support critical pharmaceutical manufacturing operations while shaping the future of real estate.