Soft Services Lead

KSB-Jones Lang LaSalle Services Ir; Leinster; On-site; EUR 70,000 - 100,000; Full time

Job summary

JLL Ireland is seeking a Soft Services Lead for a major pharmaceutical manufacturing site in Ireland. You will act as the single point of contact for soft services, managing a cleaning and catering team and building strong client relationships to ensure pharmaceutical-grade service delivery.

The ideal candidate will have experience in regulated environments, strong organizational skills, and a hands-on, detail-oriented approach to facilities management.

Qualifications

• Customer-focused with passion for service delivery in regulated environments.
• Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing.
• Hands-on approach with attention to detail required for pharmaceutical facilities.
• Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations.
• Data-driven with strong reporting and continuous improvement capabilities.
• Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements.
• Fluent in English.

Responsibilities

• Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring.
• Deliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirements.
• Ensure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene).
• Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environments.
• Collaborate with client teams to support production requirements and regulatory compliance.
• Manage budgets and optimize operational efficiency while maintaining quality standards.

Skills

Customer-focused

Organizational skills

Multitasking

Hands-on approach

Team management

Data-driven

Regulatory understanding

English fluent

Job description

Posted 2 days ago Full Time Less than 10 applies 3 min average apply

KSB-Jones Lang LaSalle Services Ir

Dublin, D A96 F2A8

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Soft Services Lead - Pharmaceutical Manufacturing Site

JLL Ireland

Job Description

Reporting to the Site Lead, join JLL as Soft Services Lead at a major pharmaceutical manufacturing facility in Ireland. As the single point of contact for soft services, you'll manage a comprehensive cleaning and catering team while building excellent client relationships and ensuring pharmaceutical-grade service delivery.

Key Responsibilities

• Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring
• Deliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirements
• Ensure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene)
• Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environments
• Collaborate with client teams to support production requirements and regulatory compliance
• Manage budgets and optimize operational efficiency while maintaining quality standards

The Ideal Candidate

• Customer-focused with passion for service delivery in regulated environments
• Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing
• Hands-on approach with attention to detail required for pharmaceutical facilities
• Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations
• Data-driven with strong reporting and continuous improvement capabilities
• Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements
• Fluent in English

Join JLL Life Sciences Division and support critical pharmaceutical manufacturing operations while shaping the future of real estate.

Location:

On-site –Dublin, IRL

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.