Pharma Manufacturing Soft Services Lead

KSB-Jones Lang LaSalle Services Ir; Leinster; On-site; EUR 70,000 - 100,000; Full time

Job summary

JLL Ireland is seeking a Soft Services Lead for a major pharmaceutical manufacturing site in Ireland. You will act as the single point of contact for soft services, managing a cleaning and catering team and building strong client relationships to ensure pharmaceutical-grade service delivery.

The ideal candidate will have experience in regulated environments, strong organizational skills, and a hands-on, detail-oriented approach to facilities management.

Qualifications

• Customer-focused with passion for service delivery in regulated environments.
• Strong organizational and multitasking skills for fast-paced pharmaceutical manufacturing.
• Hands-on approach with attention to detail required for pharmaceutical facilities.
• Experience managing teams in pharmaceutical, healthcare, or highly regulated organizations.
• Data-driven with strong reporting and continuous improvement capabilities.
• Understanding of pharmaceutical manufacturing cleanliness/contamination control requirements.
• Fluent in English.

Responsibilities

• Implement and improve soft services across the pharmaceutical site, including KPI design and monitoring.
• Deliver consistent, high-quality service meeting contract specifications and pharmaceutical regulatory requirements.
• Ensure compliance with Ireland statutory regulations, JLL policies, and pharmaceutical industry standards (health & safety, hygiene).
• Lead pharmaceutical-grade housekeeping processes and implement innovative cleaning methods for controlled environments.
• Collaborate with client teams to support production requirements and regulatory compliance.
• Manage budgets and optimize operational efficiency while maintaining quality standards.

Skills

Customer-focused

Organizational skills

Multitasking

Hands-on approach

Team management

Data-driven

Regulatory understanding

English fluent

Job description

JLL Ireland is seeking a Soft Services Lead for a major pharmaceutical manufacturing site in Ireland. You will act as the single point of contact for soft services, managing a cleaning and catering team and building strong client relationships to ensure pharmaceutical-grade service delivery.

The ideal candidate will have experience in regulated environments, strong organizational skills, and a hands-on, detail-oriented approach to facilities management.