Slack Adoption & Success Consultant

Leadout Capital; Dublin; On-site; EUR 70,000 - 110,000; Full time

Job summary

Leadout Capital is seeking a Slack Customer Success Guide to advise strategic key customers, helping them launch and adopt Slack across their organizations. You will tailor guidance, build relationships and mentor customers through adoption programs.

You will work with executives, admins and users to drive product adoption, health and loyalty, delivering best practices and education that enable value realization.

Qualifications

• 5+ years in customer-facing success, account management or strategic consulting (SaaS preferred).
• Passion for the future of work and improving the working lives of people in large organizations.
• Strong leadership and high emotional intelligence.
• Proven ability to excel in fast-paced environments and take initiative.
• Experience with program management and joint sponsorship to meet deadlines within complex organizations.
• Ability to build trust and communicate with senior executives, owners, Slack admins, developers and daily Slack users.
• Diplomacy and poise under pressure when resolving customer issues.
• Experience in an enterprise solutions sales environment and partnering with Account Executives on deals is preferred.

Responsibilities

• Educate customers on features and functionality through 1:1 engagements, providing actionable recommendations to increase product adoption and customer health
• Understand motivation, business drivers, strategic goals and desired outcomes for your portfolio of customers
• Collaborate with key business and technical stakeholders to drive product adoption and customer transformation
• Analyze qualitative and quantitative customer data to produce insights and a clear POV to improve customer health and adoption
• Build positive relationships with internal and external stakeholders to accelerate time to value
• Facilitate workshops on sponsorship, governance, operating model, adoption, champions network and platform maturity
• Contribute to the library of customer success assets and thought leadership
• Transform customers into passionate advocates who champion Slack

Skills

Leadership

Account management

Strategic consulting

SaaS experience

Stakeholder management

Communication

Workshop facilitation

Program management

Customer success

Job description

Leadout Capital is seeking a Slack Customer Success Guide to advise strategic key customers, helping them launch and adopt Slack across their organizations. You will tailor guidance, build relationships and mentor customers through adoption programs.

You will work with executives, admins and users to drive product adoption, health and loyalty, delivering best practices and education that enable value realization.