Enterprise Success Coach & Adoption Lead

Salesforce, Inc.; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Customer Success professional to guide strategic Slack deployments for large organizations in Ireland. You will educate customers on product features, drive adoption, and partner with executives and Slack admins to achieve business outcomes.

In this role, you will manage a portfolio of customers, lead collaborative projects, and deliver impactful workshops. The ideal candidate has 5+ years in customer-facing roles, strong leadership, and a passion for

Qualifications

• 5+ years of relevant work experience in customer-facing roles (customer success, account management, or strategic consulting).
• SaaS experience preferred and strong leadership in fast-paced environments.
• Experience partnering with executives and cross-functional teams on adoption projects.

Responsibilities

• Educate and guide customers on Slack adoption and best practices.
• Collaborate with business and technical stakeholders to drive product adoption.
• Analyze customer data to derive insights and improve health and value realization.
• Develop and deliver workshops, playbooks, and asset libraries for customers.
• Build trusted partnerships with executives, owners, Slack admins, and developers.

Skills

Customer success

SaaS

Account management

Strategic consulting

Leadership

Project management

Stakeholder management

Communication

Job description

Salesforce, Inc. is seeking an experienced Customer Success professional to guide strategic Slack deployments for large organizations in Ireland. You will educate customers on product features, drive adoption, and partner with executives and Slack admins to achieve business outcomes.

In this role, you will manage a portfolio of customers, lead collaborative projects, and deliver impactful workshops. The ideal candidate has 5+ years in customer-facing roles, strong leadership, and a passion for