Customer Success: Adoption & Transformation Guide

salesforce; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Salesforce in Ireland is seeking a Customer Success professional to guide Slack's strategic customers through adoption and value realization. You will educate customers on features, collaborate with stakeholders, and drive adoption to improve customer health.

Join a team that combines coaching, project management, and consulting to deliver measurable outcomes for enterprise clients across the Slack platform. Excellent communication and strategic thinking are essential to succeed in this role.

Qualifications

• 5+ years in customer-facing customer success, account management or strategic consulting (SaaS preferred).
• Experience helping large enterprise customers adopt Slack and Salesforce products.
• Strong leadership and high emotional intelligence.
• Proven ability to manage programs and drive deadlines in complex orgs.
• Excellent communication with executives, business owners, Slack admins, developers and daily users.

Responsibilities

• Educate customers on features and functionality through 1:1 engagements, providing actionable recommendations to increase product adoption and customer health.
• Work closely with Slack customers to understand the motivation, business drivers, strategic goals and desired outcomes for your portfolio of customers.
• Collaborate with key stakeholders across customer organizations to drive product adoption and customer transformation.
• Analyze qualitative and quantitative customer data to produce insights and a clear POV to improve customer health, mitigate risk and increase adoption.
• Build positive relationships with internal and external stakeholders to accelerate time to value for customers.
• Facilitate workshops with customers on best practices, including sponsorship, governance, operating model, adoption, Champions network, platform maturity and adoption techniques.
• Contribute to the library of customer success assets and thought leadership to support adoption.

Job description

Salesforce in Ireland is seeking a Customer Success professional to guide Slack's strategic customers through adoption and value realization. You will educate customers on features, collaborate with stakeholders, and drive adoption to improve customer health.

Join a team that combines coaching, project management, and consulting to deliver measurable outcomes for enterprise clients across the Slack platform. Excellent communication and strategic thinking are essential to succeed in this role.