Shift Operations Leader

Aramark; Galway; Hybrid; EUR 35,000 - 50,000; Full time

Job summary

Aramark Ireland is seeking a dynamic Shift Lead in Galway to oversee daily shift operations, lead a team of associates, and ensure high standards of performance and safety. You will guide staff, manage workflows, and drive customer satisfaction while supporting your team to meet organizational goals.

The role requires proven leadership in a fast-paced environment, strong communication, and the ability to multitask across shifts, including evenings and weekends.

Qualifications

• Proven supervisory or leadership experience in a fast-paced operational environment.
• Strong interpersonal and communication skills with the ability to motivate and inspire team members.
• Excellent time management and organizational abilities.
• Demonstrated problem-solving skills and sound decision-making capability.
• Proficiency in conflict resolution and performance management.

Responsibilities

• Supervise and coordinate team members during assigned shifts, ensuring all tasks are completed efficiently and to company standards.
• Make decisive operational decisions to address challenges and maintain workflow continuity.
• Monitor team performance and provide constructive feedback to support professional development.
• Delegate tasks effectively based on team capabilities and shift requirements.
• Conduct regular safety briefings and ensure compliance with all safety protocols and company policies.
• Communicate shift updates, priorities, and performance metrics to management.
• Resolve conflicts and address employee concerns in a professional and timely manner.
• Assist with staff scheduling and coverage planning as needed.
• Maintain accurate records of shift activities, incidents, and performance data.
• Train and mentor team members on procedures, systems, and best practices.
• Identify process improvements and recommend solutions to enhance operational efficiency.

Skills

Leadership

Team supervision

Communication

Time management

Problem solving

Conflict resolution

Scheduling

Training & mentoring

Tools

Operations software

Job description

We're looking for a dynamic and organized Shift Lead to join our team in Boston Scientific, Galway, Ireland. In this role, you will oversee daily shift operations, lead a team of associates, and ensure that all activities run smoothly and efficiently. As a Shift Lead, you will be responsible for maintaining high standards of performance, safety, and customer satisfaction while supporting your team to achieve organizational goals.

• Supervise and coordinate team members during assigned shifts, ensuring all tasks are completed efficiently and to company standards
• Make decisive operational decisions to address challenges and maintain workflow continuity
• Monitor team performance and provide constructive feedback to support professional development
• Delegate tasks effectively based on team capabilities and shift requirements
• Conduct regular safety briefings and ensure compliance with all safety protocols and company policies
• Communicate shift updates, priorities, and performance metrics to management
• Resolve conflicts and address employee concerns in a professional and timely manner
• Assist with staff scheduling and coverage planning as needed
• Maintain accurate records of shift activities, incidents, and performance data
• Train and mentor team members on procedures, systems, and best practices
• Identify process improvements and recommend solutions to enhance operational efficiency

Qualifications

• Proven supervisory or leadership experience in a fast-paced operational environment
• Strong interpersonal and communication skills with the ability to motivate and inspire team members
• Excellent time management and organizational abilities
• Demonstrated problem-solving skills and sound decision-making capability
• Proficiency in conflict resolution and performance management
• Ability to work flexible shifts, including evenings, nights, and weekends as required
• Proficiency with computer systems and relevant operational software
• Strong attention to detail and commitment to maintaining quality standards
• Ability to multitask and prioritize effectively in a dynamic environment
• Preferred: Experience in training and developing team members
• Preferred: Knowledge of industry-specific operations relevant to the role

Additional Information

About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.