Store Colleague Leader Inspire Teams and Deliver Excellence

Marks & Spencer Group; Dublin; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Colleague discount across M&S products

Holiday entitlement with option to buy

Discretionary bonus schemes

Defined Contribution Pension Scheme

Maternity pay

WorkLife options (4-day week / 9-day)

Induction and training programmes

Wellbeing support

Discounts via M&S Choices

Parental/adoption policies

Volunteer day

Job summary

Marks & Spencer in Ireland seeks a store leader to drive excellence across all areas of store performance. You will lead and develop a high-performing team, ensuring seamless operations, strong customer focus, and delivery of campaigns and launches.

You will role model brand values and continuously improve colleague engagement and service standards. The role emphasizes coaching, performance management, and digital fluency across T&A, MyHR, Teams, and PowerBI to enhance store outcomes and

Qualifications

• Proven leadership experience in retail management.
• Strong people development and performance management skills.
• Ability to drive customer experience and store performance.

Responsibilities

• Take full accountability for your direct reports and their end-to-end experience.
• Mentor and develop your team to be their best, celebrating success and managing performance.
• Collaborate with the store leadership team to deliver shared objectives.
• Role model the M&S behaviours and adapt as priorities evolve.
• Act on customer feedback to go above and beyond for shoppers.
• Empower teams to own Service, Selling, and Filling processes.

Skills

Leadership

Mentoring

Coaching

Digital literacy

PowerBI

Tools

PowerBI

MyHR

Time & Attendance

Teams

Job description

Marks & Spencer in Ireland seeks a store leader to drive excellence across all areas of store performance. You will lead and develop a high-performing team, ensuring seamless operations, strong customer focus, and delivery of campaigns and launches.

You will role model brand values and continuously improve colleague engagement and service standards. The role emphasizes coaching, performance management, and digital fluency across T&A, MyHR, Teams, and PowerBI to enhance store outcomes and