Shift Lead - Flexible Hours, Open/Close & Store Ops

Marks & Spencer Group; Blackrock; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

20% staff discount

Holiday entitlement with buy extra

Discretionary bonus schemes

Defined Contribution Pension

Maternity leave

Job summary

Marks & Spencer Group is seeking a Shift Lead to manage daily floor operations, lead the fill team, and ensure a smooth store opening. You will coach colleagues, oversee cash handling, and maintain a clean, safe store environment while delivering excellent customer service.

The role requires flexibility with opening and closing times, strong digital and VM knowledge, and the ability to work as part of a dynamic team in Blackrock, Ireland. A competitive benefits package is included.

Qualifications

• Good level of digital capability and can access and utilise relevant systems.
• Good knowledge of the commercial operation, brilliant basics and operational excellence.
• Current working knowledge of all VM principles.
• A good communicator with the ability to build relationships and work within a team.
• A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
• Maintain high presentation standards, attention to detail and deliver on time, right first time.
• Interpret data relevant to the role.
• Demonstrates flexibility and adaptability to change.

Responsibilities

• Lead the fill operation and coordinate resources to Serve, Sell and Fill.
• Coach colleagues on One Best Way and drive productivity for store opening.
• Allocate resource for a quick payment experience.
• Ensure daily operational processes are implemented efficiently across all areas.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Model great Customer Service and M&S behaviours.
• Support Colleague Managers and nearby stores when required.
• Be a key holder and respond to call outs as needed.
• Oversee opening and closing tasks including cash handling and TSLC compliance.

Skills

Digital literacy

Commercial operations

VM principles knowledge

Communication

Duty management knowledge

Presentation standards

Data interpretation

Flexibility

Job description

Marks & Spencer Group is seeking a Shift Lead to manage daily floor operations, lead the fill team, and ensure a smooth store opening. You will coach colleagues, oversee cash handling, and maintain a clean, safe store environment while delivering excellent customer service.

The role requires flexibility with opening and closing times, strong digital and VM knowledge, and the ability to work as part of a dynamic team in Blackrock, Ireland. A competitive benefits package is included.