Store People & Performance Lead

Marks & Spencer Group; Cork; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Colleague discount

Holiday entitlement

Discretionary bonus

Pension & life cover

Maternity pay

4-day week option

Induction programme

Wellbeing support

Volunteer day

Choices discounts

Job summary

Marks & Spencer in Cork is seeking an experienced Store Leader to motivate and guide a diverse team across service, selling, and filling. You will own the colleague experience, manage performance, and drive a safe, compliant store operation.

This role emphasizes customer excellence and collaborative leadership. You will lead launches, campaigns and daily processes, while coaching Shift Leads and Sales Advisors to deliver outstanding results.

Responsibilities

• Take full accountability for your direct reports, owning their end-to-end experience.
• Mentor and develop your team to be their best, celebrating success and managing performance effectively.
• Collaborate with the store leadership team to deliver shared objectives.
• Role model the M&S behaviours and demonstrate flexibility as business priorities evolve.
• Act on customer feedback with urgency to go above and beyond.
• Empower teams to take ownership of Service, Selling, and Filling.
• Create a great place to work by listening to and acting on colleague feedback.
• Ensure the store trades safely and legally at all times.
• Support and coach Shift Leads and Sales Advisors to deliver smooth operations—without directly completing operational tasks.
• Implement launches, events, and campaigns flawlessly, right first time.
• Drive accurate execution of all processes and guidelines in collaboration with your team.
• Raise the bar through coaching and performance development.
• Lead your team to deliver a consistent and exceptional customer experience.
• Drive sales and contribution through consistent delivery of key inputs.
• Demonstrate digital confidence across all platforms including Time & Attendance, MyHR, Teams, and PowerBI.
• Support your team across the full colleague lifecycle: hiring, duty of care, Return to Work, scheduling, holiday management, and more.
• Manage new starters through probation effectively.
• Spot and develop talent to meet future succession needs.
• Ensure duty of care calls and Returns to Work are completed promptly.
• Conduct absence review meetings where applicable.
• Complete 100% of check-ins, celebrating success and managing performance.
• Ensure compliance learning is completed by all colleagues.

Job description

Marks & Spencer in Cork is seeking an experienced Store Leader to motivate and guide a diverse team across service, selling, and filling. You will own the colleague experience, manage performance, and drive a safe, compliant store operation.

This role emphasizes customer excellence and collaborative leadership. You will lead launches, campaigns and daily processes, while coaching Shift Leads and Sales Advisors to deliver outstanding results.