ServiceNow Customer Success Specialist – Growth & Adoption

Exclusive Networks Ireland; Dublin; On-site; EUR 40,000 - 66,000; Full time

Job summary

Exclusive Networks Ireland is hiring a Customer Success Specialist to drive onboarding, adoption, value realisation and renewal readiness across our partner ecosystem in Dublin. You’ll work closely with Partner Managers, Sales and Services to ensure partners and customers achieve measurable business outcomes from their investments, delivering value from our SaaS portfolio.

The role requires 2–3 years in customer-facing roles, strong relationship-building and communication, and the ability to

Qualifications

• 2–3 years in customer-facing roles such as CS, AM or CX.
• Experience in SaaS, software, cloud or technology.
• Strong relationship-building and communication abilities.
• Capable of managing multiple customers and stakeholders.
• Ability to run business reviews and customer meetings.
• Excellent organisational and planning skills.

Responsibilities

• Drive customer adoption, value realisation, retention and growth across partners.
• Develop and maintain success plans for onboarding, adoption and renewal readiness.
• Conduct regular business reviews and success check-ins.
• Identify upsell, cross-sell and expansion opportunities and coordinate with sales.

Skills

Customer Success

Account Management

Communication

Relationship Building

Onboarding

Renewals

Job description

Exclusive Networks Ireland is hiring a Customer Success Specialist to drive onboarding, adoption, value realisation and renewal readiness across our partner ecosystem in Dublin. You’ll work closely with Partner Managers, Sales and Services to ensure partners and customers achieve measurable business outcomes from their investments, delivering value from our SaaS portfolio.

The role requires 2–3 years in customer-facing roles, strong relationship-building and communication, and the ability to