Service Coordinator / Service Administrator

The Forklift Centre; Dublin; On-site; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Company pension

On-site parking

Job summary

The Forklift Centre in Dublin is seeking a Service Coordinator/Administrator to join our busy forklift service department. You will coordinate breakdowns, planned servicing and certifications, while keeping customers informed and the service admin up to date.

Working with the Service Manager, engineers and parts team, you will manage multiple jobs daily, maintain high standards of customer service and organise documentation and certificates as required.

Qualifications

• Strong organisational and administrative skills.
• Excellent telephone manner and customer service.
• Comfortable working in a busy, fast-moving environment.
• Able to manage multiple jobs and priorities at the same time.
• Good computer skills and attention to detail.
• Confident communicating with customers and engineers.

Responsibilities

• Taking customer breakdown calls and logging jobs.
• Booking planned servicing and certifications.
• Managing service department emails.
• Issuing job sheets to engineers.
• Contacting customers to arrange engineer access and service appointments.
• Preparing customer estimates.
• Following up outstanding work and estimates where appropriate.
• Creating and updating jobs within Insphire.
• Monitoring outstanding jobs and follow-up work.
• Processing and issuing GA1 certificates.
• Completing insurance and customer‑specific documentation.
• Processing warranty paperwork.
• General administration and support for the Service Manager and engineering team.

Skills

Organisational skills

Customer service

Telephone manner

Multitasking

Attention to detail

Communication

Proactive

Administrative experience

Tools

Insphire

MS Office

Job description

Service Coordinator / Administrator

Location: Dublin
Job Type: Full-Time
Salary: €40,000–€50,000 per year depending on experience

We are looking for an organised and proactive Service Coordinator to join our busy forklift service department.

Working closely with our Service Manager, engineers and parts department, you will play a key role in coordinating breakdowns, planned servicing and certification while ensuring customers are kept informed and service administration is kept up to date.

This is a busy and varied position suited to someone with strong organisational and customer service skills who is comfortable managing multiple jobs and priorities throughout the day.

Key Responsibilities

• Taking customer breakdown calls and logging jobs
• Booking planned servicing and certifications
• Managing service department emails
• Issuing job sheets to engineers
• Contacting customers to arrange engineer access and service appointments
• Preparing customer estimates
• Following up outstanding work and estimates where appropriate
• Creating and updating jobs within Insphire
• Monitoring outstanding jobs and follow-up work
• Processing and issuing GA1 certificates
• Completing insurance and customer‑specific documentation
• Processing warranty paperwork
• General administration and support for the Service Manager and engineering team

The Ideal Candidate

• Strong organisational and administrative skills
• Excellent telephone manner and customer service skills
• Comfortable working in a busy, fast-moving environment
• Good computer skills and attention to detail
• Able to manage multiple jobs and priorities at the same time
• Confident communicating with customers and engineers
• Proactive approach to following up outstanding work
• Previous experience in a service, engineering, automotive, plant hire or similar environment would be an advantage
• Experience with Insphire would be beneficial but is not essential

What We Offer

• Salary of €40,000–€50,000, depending on experience
• Full-time, permanent position
• Monday to Friday
• Established and growing Irish company
• Varied role within a busy service department
• Opportunity to develop within the business

If you are organised, customer-focused and enjoy keeping a busy service operation running smoothly, we'd like to hear from you.

Pay: €40,000.00-€50,000.00 per year

Benefits:

• Company pension
• On‑site parking

Work Location: In person