Service Operations Lead - Team Coach & Customer Solutions

Cummins Europe; Dublin; On-site; EUR 57,000 - 86,000; Full time

Job summary

Cummins Inc. in Dublin, Ireland, seeks a Service Supervisor to lead the Service Operations Department and manage a team of Service Technicians and Team Leaders to deliver high-quality repairs on schedule.

You will coordinate resources, drive customer satisfaction, and ensure compliance with safety and quality standards while advancing process improvements and cross-functional collaboration.

Qualifications

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Responsibilities

• Lead and develop a high-performing team of Service Technicians and Team Leaders by providing coaching, guidance, performance feedback, and opportunities for professional growth.
• Ensure efficient service operations by coordinating technician schedules, allocating resources effectively, and maintaining high levels of productivity and repair quality.
• Drive customer satisfaction by ensuring repairs are completed accurately, on time, and aligned with customer expectations and approved quotations.
• Provide technical leadership and first-line support to technicians, helping resolve operational challenges quickly while escalating complex issues when necessary.
• Manage service logistics, including materials, equipment, and workforce utilization, to deliver safe, quality-driven, and cost-effective operations.
• Strengthen customer relationships through proactive communication, regular repair status updates, and the timely resolution of warranty and service concerns.
• Contribute to business performance by monitoring branch goals, tracking operational targets, and implementing actions that improve service delivery and customer outcomes.
• Champion continuous improvement initiatives by identifying process enhancement opportunities, streamlining workflows, and adapting operations to meet evolving customer and organizational needs.

Skills

Team leadership

Education

College/university degree or equivalent

Job description

Cummins Inc. in Dublin, Ireland, seeks a Service Supervisor to lead the Service Operations Department and manage a team of Service Technicians and Team Leaders to deliver high-quality repairs on schedule.

You will coordinate resources, drive customer satisfaction, and ensure compliance with safety and quality standards while advancing process improvements and cross-functional collaboration.