Service Operations Manager

Cully Automation Ltd; Leixlip; Remote; EUR 75,000 - 95,000; Full time

Benefits offered by this job

Company pension contributions

Income Protection Insurance

Death in Service Benefit

Additional annual leave linked to lenз

Job summary

CULLY is seeking a technically strong Service Operations Manager to lead the service team in Leixlip. You will oversee day-to-day operations, drive performance against KPIs and deliver continuous improvement across service delivery.

This permanent role requires permission to work in Ireland and offers a competitive salary plus benefits and annual leave. The successful candidate will coach and develop the team while ensuring high standards of safety and compliance.

Qualifications

• Strong technical background in a service or engineering environment.
• Proven experience leading and developing technical teams.
• Experience overseeing daily operations and service KPIs.
• Track record of driving continuous improvement and efficiency.
• Commercial awareness and results-driven attitude.

Responsibilities

• Provide technical leadership and oversee complex escalations.
• Lead, coach and develop the service team.
• Manage daily service activities, workloads and scheduling.
• Monitor KPIs: response times, resolution rates, productivity.
• Identify inefficiencies and implement process improvements.
• Ensure service levels and customer commitments are met.
• Own escalated issues and drive corrective actions.
• Ensure compliance with procedures, health and safety.
• Collaborate with internal teams, customers and suppliers.
• Provide regular performance updates and risk mitigation plans.

Skills

Technical leadership

People management

Operations management

KPI management

Continuous improvement

Job description

At CULLY, our people bring engineering solutions to life. We’re an Irish process control, automation and instrumentation company delivering projects from precision measurement equipment to large-scale automation systems. Our work helps water, wastewater and industrial clients monitor, manage and improve their operations.

The Role

We are seeking a technically strong Service Operations Manager to lead the service team, oversee day-to-day operations and drive continuous improvement across service delivery, team performance and customer satisfaction.

This is a permanent position based in our Leixlip office. A six-month probationary period applies. Applicants must have permission to work in Ireland. CULLY is unable to provide employment permit sponsorship for this position.

What You’ll Do

• Technical Leadership: Provide technical oversight, support complex escalations and maintain high standards of technical delivery.
• People Management: Lead, coach and develop the team, manage performance and build a culture of accountability and continuous development.
• Day-to-Day Operational Oversight: Manage daily service activities, workloads, resource allocation, scheduling and priorities to ensure efficient service delivery.
• KPI Management: Monitor and report on key performance indicators, including response times, resolution rates, productivity, service quality and customer satisfaction.
• Continuous Improvement: Identify operational inefficiencies, analyse recurring issues and implement improvements to processes, performance and service delivery.
• Service Performance: Ensure service levels, customer commitments and operational targets are consistently achieved.
• Problem Resolution: Take ownership of escalated technical and operational issues, ensuring timely resolution and effective corrective actions.
• Quality and Compliance: Maintain technical standards and ensure compliance with company procedures, health and safety requirements and relevant regulations.
• Stakeholder Management: Work closely with internal teams, customers and suppliers to resolve issues and improve overall service performance.
• Reporting and Accountability: Provide regular performance updates, highlight risks and implement action plans to address underperformance.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time as necessitated by business demands.

What You’ll Bring

• Strong technical background within a service or engineering environment.
• Proven experience managing and developing technical teams.
• Experience overseeing daily operations and managing service performance against KPIs.
• Demonstrated ability to drive continuous improvement and operational efficiency.
• Commercial awareness and a results-driven approach.

What We Offer

You’ll join a growing Irish business where you can contribute ideas, develop your skills and play a visible part in building our team.

Alongside a competitive salary, our benefits include:

• Company pension contributions.
• Income Protection Insurance and Death in Service Benefit.
• Additional annual leave linked to length of service.