Service Operations Lead for Engineering & Customer Service

Kemp Recruitment Ltd; Dublin; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

Pension

Life insurance & share scheme

Healthcare

Flexible working

Wellbeing support

Job summary

Kemp Recruitment Ltd is seeking a proactive Service Controller in Dublin to lead a team of engineers and ensure efficient operations and top-notch customer service. You will plan resources, manage workflows and oversee completion of work orders, while maintaining safety standards.

The role offers a competitive salary with an annual bonus, comprehensive benefits, and opportunities to drive service profitability in a dynamic engineering environment.

Responsibilities

• Prioritise customer requests and allocate resources effectively
• Plan and manage jobs to maximise productivity
• Oversee work orders and ensure accurate, timely completion
• Lead and mentor a team of 4–8 engineers
• Maintain systems, processes, and safety standards
• Drive customer satisfaction and service profitability

Skills

Team leadership

Resource planning

Customer service orientation

Job description

Kemp Recruitment Ltd is seeking a proactive Service Controller in Dublin to lead a team of engineers and ensure efficient operations and top-notch customer service. You will plan resources, manage workflows and oversee completion of work orders, while maintaining safety standards.

The role offers a competitive salary with an annual bonus, comprehensive benefits, and opportunities to drive service profitability in a dynamic engineering environment.