Service Transformation Leader

PowerToFly; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Cummins Inc. in Ireland/UK seeks a Service Transformation Leader to drive service performance for Data Center and Power Generation operations, with hybrid on-site presence and travel up to 50%.

You will steer cross-functional escalations, RCA, and continuous improvement, partner with engineering, supply chain, and customers, and develop SME capability in BoP and data center systems. This role demands strong communication, analytical skills, and the ability to manage multiple priorities in a

Qualifications

• Technical expertise in power generation, Data Center, or aftermarket service environments.
• Experience with service support tools and systems, preferably within Cummins.
• Strong communication and stakeholder management skills, with ability to collaborate across engineering, service, supply chain, procurement, vendors, and customers.

Responsibilities

• Monitor and optimize service performance by managing Data Center customer KPIs and driving improvements.
• Lead cross-functional service escalations across Europe with timely RCA and clear communication.
• Drive service transformation by streamlining escalation processes and improving collaboration between functions.
• Manage warranty, vendor and parts escalations to minimize customer impact and coordinate resolution.
• Coordinate strategic service operations by monitoring parts availability and facilitating regional meetings.

Skills

Data Center operations

Stakeholder management

Root Cause Analysis

Continuous improvement

Service strategy

Power generation

Technical troubleshooting

Cross-functional leadership

Education

Bachelor's degree or equivalent in engineering or related field

Job description

We are looking for a talented Service Transformation Leader to join our team in Service for Cummins Ireland or UK, in Dublin or any other Cummins office this region close to major Data centers hubs.

Hybrid working schedule, normal working hours with reference to travel up to 50%

In this role, you will make an impact in the following ways:

• Monitor and optimize service performance by managing key Data Center customer KPIs, analyzing trends, and driving continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Lead cross-functional service escalations across Europe, ensuring timely Root Cause Analysis (RCA), resolution, and clear communication with customers and internal stakeholders throughout the issue lifecycle.
• Drive service transformation initiatives by streamlining escalation processes, improving collaboration between engineering, service, supply chain, procurement, and other key functions to increase operational efficiency.
• Manage warranty, vendor, and parts escalations, coordinating resolution activities, internal communications, campaigns, and complex service cases to minimize customer impact.
• Coordinate strategic service operations by monitoring Data Center strategic parts availability with Supply Chain and facilitating regular collaboration meetings between regional service branches.
• Act as the primary escalation lead for critical customer issues, ensuring visibility, governance, and effective tracking of RCA performance, escalation metrics, and resolution timelines across Europe.
• Develop technical expertise and knowledge sharing by building Subject Matter Expert (SME) capability in Balance of Plant (BoP) and Data Center systems, delivering training, best practices, and technical guidance to local service teams and customers.
• Strengthen stakeholder communication and collaboration by leading customer-facing and internal communications, supporting supplier and packager escalations, and fostering alignment across regional and global teams to improve service outcomes.

To be successful in this role you will need the following:

• Technical expertise in power generation, Data Center, or aftermarket service environments, with the ability to troubleshoot complex technical issues and provide expert service support. Previous Power Generation and/or Data Center experience is preferred.
• Strong communication and stakeholder management skills, with the ability to collaborate effectively across engineering, service, supply chain, procurement, vendors, and customers. Fluent English is required.
• Experience with service support tools and systems, preferably within Cummins, along with the ability to navigate complex service processes and drive efficient issue resolution.
• Business and financial acumen, with the ability to interpret key financial indicators, evaluate business impacts, and support decisions that improve operational and customer outcomes.
• Proven ability to lead continuous improvement initiatives, demonstrating action orientation, process optimization, and accountability while managing multiple priorities and driving timely results in a fast-paced environment.
• Strong analytical and organizational skills, with the ability to manage complex situations, balance competing priorities, build customer-focused solutions, and effectively navigate cross-functional and organizational dynamics.

Education/ Experience:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• Relevant work experience, including supervisory experience preferred.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Experienced

ReqID

2436428

Relocation Package

No

100% On-Site

No